Job Details
Description
Job Summary:
Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.
Duties/Responsibilities:
Fulfillment Delivery
Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
Communicate with customers and managers, helping to ensure an excellent shopping experience
Loads vehicle to support routing sequence; use routing apps to deliver and pickup product
Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers
Utilize Company provided technology to document all deliveries
Drive responsibly to properly represent the company and our brand
Carry out any transfers from Stores and Hubs within their route
Interact with Customers during deliveries and inform them of upcoming events and promotions
Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise
Fulfillment Operations
Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
Use efficient methods for product selection and transfer to shipping areas to optimize time
Handle customer returns according to SLAs and company policies
Keep the shipping station neat, clean, and well-organized always
Replenish packing and shipping supplies daily to ensure smooth operation
Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager
Other Duties
Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations
Support restocking efforts and product placement within the Store
Perform additional tasks as assigned to support Hub and/or Store operations
Required Skills/Abilities:
Exceptional verbal and written communication skills for clear, professional interactions
Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
High attention to detail and strong organizational abilities to manage tasks efficiently
Proven ability to prioritize and meet deadlines, even in high-demand situations
Solid analytical skills to identify issues and find effective solutions
Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency
Ability to obtain and maintain Hazardous Materials Certification
Ability to obtain and maintain Forklift Operator Certification
Education and Experience:
High school diploma or equivalent required.
Physical Requirements:
Continuous standing and walking throughout the retail space
Continuous operation of a motor vehicle
Ability to wear and communicate through a headset continuously
Frequent climbing, bending, stooping, and twisting
Occasionally operate equipment, including forklifts
Must be able to lift up to 50 pounds to shoulder height unassisted frequently
Other Requirements:
Must be at least 21 years old
Must maintain a valid driver’s license and satisfactory driving record
Willing to submit to a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program
Willing to work a varied shift based upon business needs, including unscheduled overtime
West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.
Join us at West Marine and help us provide the best boating experience for our customers!