Plumbing Supervisor
Massachusetts Institute of Technology (MIT) - Repair & Maintenance
Cambridge, MA
Full Time

Pay Range: $88,550 - $120,000

Plumbing Supervisor will be responsible for managing, mentoring, motivating and holding accountable a team of plumbers; providing direction and technical expertise to staff as well as supplemental contractors; and providing planning and project management related to evaluating and prioritizing deferred and preventative maintenance necessary to optimize systems and resources in a safety conscious manner.

Principal Duties and Responsibilities:
● Sets standards of performance and service and ensures the quality of team work and adherence to plumbing code in conjunction with the Work Planning Group, reviews, prioritizes, assigns, and facilitates team work on a daily basis.
● Schedules preventive maintenance work orders.
● Responsible for the timely completion of team work
● Provides leadership and ongoing supervision to the Plumbing team\
● Provides technical expertise to assist team members in their work
● Identifies training needs and resources
● Communicates pertinent information to fellow supervisors, team members, customers and other service providers
● Responds to and is available for emergency situations
● Provides weekend supervisory coverage on rotating basis
● Plans for special events
● Develops, communicates and implements short and long-range projects
● Estimates labor requirements for work orders when appropriate.
● Maintains the cross connect program and maintains appropriate documentation.
● Reviews and approves timecards and work orders to ensure completeness and accuracy.
● Ensures that materials used on the job are charged out accurately.
● Provides feedback to the Manager on plumbing equipment and systems needing major repairs or replacement.
● Responds in a timely manner to complaints from customers concerning plumbing malfunctions or emergency situations.
● Identifies and addresses equipment, maintenance and materials need
● Works with other members of the Facilities and MIT community to address and solve a wide variety of problems
● Supports and enforces the Department of Facilities’ policies and procedures
● Maintains personnel records and other data as necessary (e.g. for performance measurement)

Qualifications/Technical Skills:
● Must have a Massachusetts Master Plumber's License with 5 years of practical experience in the supervision of Plumbers.
● Must have knowledge of building cooling and heating systems and how they relate to plumbing systems
● Must have a strong work experience with underground utility systems, such as water, sewage, and steam distribution.
● Will be required to interface with City Inspection Services and local authorities relative to MIT’s Backflow Prevention Program and other Regulatory Programs as necessary.
● Must have direct experience in a facility management preferably in an educational environment
● Business management and budgeting experience required.
● Experience in a union environment with knowledge of Labor Relations and conflict resolution desirable.
● Must be computer literate with e-mail, Internet and local area networks.
● Must be available to work any shift, weekend, and/or holiday if necessary.
● Supervises the operation and maintenance of all plumbing facilities throughout the Institute.
● Ensures the proper, safe, timely and efficient completion of work to provide water, waste disposal systems, and natural gas and other plumbing services required by the community.
● Repair and Maintenance is a 24/7 operation. Must be available to respond to off-hour emergencies and standby supervisory coverage on a rotating basis on weekends and holidays.

For more information and to apply, please visit: https://careers.peopleclick.com/careerscp/client_mit/external/jobDetail…

MIT is an equal employment opportunity employer. We value diversity and strongly encourage applications from individuals from all identities and backgrounds. All qualified applicants will receive equitable consideration for employment based on their experience and qualifications and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, pregnancy, religion, disability, age, genetic information, veteran status, or national or ethnic origin.

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Facilities Manager - Engineering is a specialized leadership role responsible for the strategic oversight and tactical execution of all engineering deliverables at the site. Reporting directly to the Senior Facilities Manager, this individual acts as a technical advisor to the client and a key collaborator with the existing Facilities Manager. You will lead a dedicated Facilities Coordinator (Engineering) and oversee the internal vendor management team to ensure high-performance building operations, safety compliance, and the successful delivery of complex engineering projects.

Key Responsibilities

Engineering Operations & Project Management

Direct Accountability: Own all engineering deliverables, including engineering projects and JLL safety compliance initiatives.

Systems Oversight: Maximize infrastructure uptime and system redundancy by proactively managing critical facility systems, specifically HVAC (CRAC, MAU, PCU, Chiller systems), electrical distribution systems, and commercial plumbing systems.

Specialized Systems: Oversee maintenance and repairs for all JLL maintained assets including commercial kitchen hood systems and critical infrastructure.

Infrastructure Strategy: Coordinate and execute critical building activities, such as electrical shutdowns following client and JLL Protocol; with advance notice in an R&D environment.

Technical Advisory: Partner with the JLL Account Engineering team to advise the client on future build-outs, ensuring all new spaces are operationally viable for long-term management. Review facility designs against client specifications, and actively participate in commissioning to ensure a high-quality, seamless handover to operations.

Documentation: Interpret architectural & engineering drawings to extract critical information for operational planning and project execution.

Vendor & Landlord Relations

Vendor Management: Supervise the Facilities Coordinator (Engineering) in managing the internal vendor team, owning all vendor activity, performance, and contract compliance.

Landlord Liaison: Serve as a primary Point of Contact (POC) for the Landlord regarding all engineering activities and building-wide technical coordination.

Procurement: Evaluate vendors and suppliers regularly to ensure quality service and competitive pricing.

Compliance & Safety

Safety Leadership: Implement and monitor all JLL and client-specific health, safety, environment, and risk management policies including technical oversight for emergency response, incident response and root cause analyses. Ensure accurate and up to date Methods of Procedures (MOP) and Job Hazard Analyses (JHA).

Regulatory Standards: Ensure all site operations comply with OSHA standards, local codes, and Fire Safety requirements.

Reporting: Prepare and submit comprehensive maintenance and portfolio reports, including energy usage, UPS battery status, and financial variances.

Financial & People Leadership

Budgeting: Partnering with the Facilities Manager ensuring operational expenditure within agreed budgets, identifying cost efficiencies and supporting annual capital planning.

Team Development: Lead, develop, and supervise a professional engineering team, focusing on onboarding, training, and performance excellence.

Culture: Act as a JLL ambassador, fostering an environment of teamwork, ethics, and personal success.

Qualifications & Skills

Experience: Minimum 5 + years of experience in facilities management, property management, or a high-intensity engineering field.

Supervisory: At least 5 + years of experience managing hard services teams and vendors.

Technical Expertise: Strong knowledge of HVAC, electrical, plumbing and fire/life safety systems. Proficiency in reading and interpreting architectural/technical drawings is required. Knowledge of building automation systems, chillers, boilers, gas detection systems, and compressed gas systems. Working knowledge of CGA (Compressed Gas Association) standards. Strong working knowledge of Building Management Systems and digital control systems.

Education: Bachelor’s Degree or Diploma in Facility, Property, or Operations Management is preferred.

Soft Skills:

Excellence in communication and client relationship management.

Strong analytical, organizational, and quantitative skills.

Proficiency in IT tools and facility management platforms.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.