Clean Harbors is seeking a Call Intake Specialist- (Duty Operator) to join our safety conscious team in Norwell, MA. This role will be responsible for answering and triaging incoming calls related to environmental emergencies and incidents. This role is the first point of contact in the response process and requires accuracy, urgency, and professionalism in collecting critical information, initiating documentation, and communicating with internal teams.

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Why work for Clean Harbors?

- Health and Safety is our #1 priority and we live it 3-6-5!

- Comprehensive health benefits coverage after 30 days of full-time employment

- Group 401K with company matching component

- Opportunities for growth and development for all the stages of your career

- Generous paid time off, company paid training and tuition reimbursement

- Positive and safe work environments

RESPONSIBILITIES

- Answer high-volume emergency and non-emergency calls in a timely, professional, and courteous manner.

- Accurately document incident details into the ALERTS system, ensuring all required fields are completed.

- Promptly escalate calls to the appropriate Operations Manager or internal team based on event type and urgency.

- Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team.

- Ensure clarity and accuracy in relaying information from callers, including location, incident description, materials involved, and any immediate threats or injuries.

- Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements.

- Communicate clearly and effectively with clients, team members, and regulatory agencies as directed.

- Return missed calls, voicemails, and emails promptly to ensure no delay in service or reporting.

- Monitor ongoing situations to update teams or clients as needed based on available information.

- Uphold confidentiality, accuracy, and professionalism at all times

QUALIFICATIONS

- High School Diploma or GED Required

- Strong computer skills with a solid proficiency in Microsoft based application

- Excellent written and verbal communication skills.

- Excellent interpersonal and organizational skills.

- Excellent customer service skills.

- Decisiveness and initiative.

- Ability to work in a team environment as well as independently.

- Ability to prioritize responsibilities and meet deadlines.

- Ability to work with little or no supervision.

- Ability to remain calm while handling a potential crisis. -

- Ability to work overtime as requested by management.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

Clean Harbors in Norwell, MA is seeking an ERTS (Emergency Response and Training Solutions) Operations Manager responsible for providing the full range of management and supervision required for the successful performance and completion of projects.

Clean Harbors company is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Norwell Hours-3rd Shift- Midnight to 6:00 a.m. and some weekends 6:00 p.m.- 6:00 a.m.

Jacksonville Hours- 12-hour shift- 6:00 p.m.-6:00 a.m.

Why work for Clean Harbors?

Health and Safety is our #1 priority and we live it 3-6-5!
Focus on maintaining sustainability and cleaning the Earth
Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
Own part of the company with our Employee Stock Purchase Plan
Opportunities for growth and development for all the stages of your career
Company paid training and tuition reimbursement

RESPONSIBILITIES

- Directly responsible for the supervision of staff and performance of daily operations.

- Provide positive leadership.

- Monitoring and tracking employee attendance and performance.

- Complete disciplinary actions when required.

- Enforces all company safety policies and procedures.

- Identify and develop key talent and appropriately manage underperformers to ensure success of all individuals in the department.

- Comunicates to employees the company's goals and objectives.

- Responsible to manage workload within operations

- Can directly make operational adjustments as needed.

- Responsible for reviewing and approving SDS's for call center staff for incidentals and incidentals with reporting.

- Responsible for the completion of regulatory reporting on shift.

- Provides day-to-day environmental support to open projects to ensure, compliance with environmental policies, requirements, and procedures.

- Serves as a technical supervisor on matters relating to environmental spills.

- Responsible for oversite of projects assigned to project specialist, including all phases of spill response, working directly with clients to ensure a timely successful spill cleanup, regulatory compliance, client satisfaction with cost effectiveness in mind.

- Accountable for project managers working within project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures.

- Oversees contractors in field to determine sources and methods of controlling pollutants in air, water, and soil.

- Accurately log information from client interactions into ALERT systems; update in a timely and accurate manner so that clients can track services, inquiries, and resolution. - Dispatching of contractor for excavation, transportation, and disposal of products.

- Responsible for providing employee training and development.

- Providing and maintaining excellent customer service and satisfaction.

- QA/ QC on all ongoing projects.

- Initial and post of Alerts in system.

- Ensure that all SOP and client special instruction are performed and are compliant.

- Communicate effectively to contractors, clients, regulatory officials, etc...., through both written and verbal communication

- Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed, and resolved in an efficient and complete manner as possible.

- Maintains professional competency in all aspects of the job.

- May serve on the emergency operations center, as assigned.

- Perform other job-related duties as required.

QUALIFICATIONS

- A Bachelor's degree in a related field: Environmental Science, Chemistry, Waste Management, Health, Safety, Emergency Management, (or similar major) or related field; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.

- Minimum 4 years of previous management or supervisory experience in the transportation, logistics or waste industry.

- Direct hazardous material response experience is required.

- Conceptual and practical knowledge of groundwater and soil sampling.

- Have a working knowledge or have the ability and initiative to develop a working knowledge of, OSHA and RCRA, OSHA and DOT Regulations.

- The candidate MUST possess strong time management skills, attention to detail, organizational skills, & ability to manage multiple projects.

- Must be a team player and work to accomplish common goals in the department

- Data entry, excellent written and verbal communication.

- The candidate MUST possess strong time management skills, attention to detail, organizational skills, & ability to manage multiple projects.

- Operations Managers work 12-hour shifts. May include nights, weekends, and holidays.

- Ability to handle a high call volume, in a fast-paced environment dealing with emergency response calls.

- Capable of remaining calm, confident during stressful situations.

- Ability to adapt to a changing environment.

- They must be able to effectively communicate with others, including, clients, employees, and outside professionals.

- Able to orchestrate large volumes of data while meeting critical deadlines.

- They must exemplify professionalism in personal appearance and demeanor.

Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.