Technical Sales Support

Job Description – Inside Technical Sales Support

Fluid Industrial Associates, Inc. (FIA) is currently seeking a full time employee for an Inside Sales position. Prior sales or customer service experience preferred.

Core functions of this position include:

· Customer service and product support for local distributors, mechanical contractors, and the engineering community

· System design, and product selection

· Support of outside sales team

· Technical Support - Troubleshooting and tech support for various products throughout our territory

· Order Management

Qualifications:

· Associates or Bachelors degree preferred

· Collaborates well in a team environment

· Self-motivated and an eagerness to learn

· Excellent communication skills: personal interaction with co-workers and customers, phone conversations, and email correspondence

· Ability to problem solve

· Understanding and/or desire to learn: HVAC and plumbing building systems, reading construction documents, review drawings, schedules, and specifications.

Company Overview

FIA is headquartered in Woburn, MA, and has been a manufacturer’s representative since 1967. FIA represents manufacturers that specialize in the latest technologies in the HVAC and Plumbing industries. Our market focus includes both the residential and commercial sectors, specializing in high efficiency boilers, water heaters, commercial hydronic equipment, and energy efficient heating controls. As a manufacturer’s representative, FIA is New England’s regional point of contact for sales and product support for all brands represented.

FIA is a professional sales organization, committed to continuing education and development of their employees in order to maintain the highest level of product and customer support. FIA is looking for an applicant who is eager to be part of our sales team and is motivated to learn, succeed, and grow. For more information about our company please visit our website, www.FIAINC.com.