Job Description Summary
C&W Services is seeking a highly motivated, results driven, proven leader to assist in developing and leading a team of engineers in supporting a Class A downtown office tower, as well as mixed use assets neighboring the tower The ability to take ownership & pride of the buildings and projects while collaborating with a large team is essential. The ideal candidate will deliver value to the customer by proactively monitoring initiatives related to ensuring the efficient operation and maintenance of the mechanical, electrical, plumbing, and energy management controls systems at the building. This leader should have proven firsthand experience in building operations and utilize this experience to provide mentoring and coaching to multiple tradespeople to develop a highly effective and skilled work force for the customer.

Job Description
Responsibilities

The Facility Manager will assist with directing daily operations, maintenance, and optimization of critical building systems across Class A and mixed-use assets. Working along side the engineering management team, they will lead and mentor a high-performing team of engineers and tradespeople, fostering continuous workforce development. By taking complete ownership of facilities and projects, the Facility Manager proactively drives preventive maintenance, energy efficiency, and sustainability initiatives. They will help oversee all aspects of engineering projects from planning through execution ensuring work meets safety, timeline, and budget standards while delivering exceptional customer service and clear communication to the customer”
Essential Functions

Provide day-to-day supervision of engineering staff’s daily activities, must have an in-depth knowledge of building systems and how they operate.
Use past building operational experience to build, develop and lead a highly successful and skilled engineering team.
Provide technical assistance and direction to the engineering staff and assist in the technical training and upgrading of skills of less qualified staff.
Responsible for overseeing the operation and maintenance of all building systems including but not limited to HVAC, water treatment program, electrical, lighting, plumbing, elevator, building/energy and management systems, ensuring all systems are maintained in first class condition.
Conduct periodic inspection and audits to confirm compliance with operations and maintenance programs including service call programs, preventative maintenance, loss control prevention activities, safety programs, hazardous materials, OSHA compliance, water treatment and record keeping.
Ensure compliance of all code required testing and maintenance of building systems, including NFPA 92, ASHRAE 188, ACM O&M requirements and Boston Properties Arc Flash policy.
Ensure that maintenance work orders are completed and in a timely manner.
Coordinate weekly trade meetings, as well as monthly department meetings to reconcile the maintenance requirements of individual areas so that facility maintenance needs are met.
Ensures that all work performed under his/her supervision is done in a timely and cost-effective manner according to the applicable codes.
Use building systems such as Siemens & BCM BMS and Angus Anywhere to maximize the available technology, systems, and programs to operate in the most efficiently and effectively manner.
Provides the customer with cost savings initiatives for review and approval.
Ensure that environmental policy and procedures are being adhered to within the facility.
Ensure safety and comfort of tenants daily, while actively using Angus tenant request data to reduce tenant work orders and eliminate recurring problems.
Follow up with customers to ensure that all service requests are completed to their satisfaction.
Ensure preventative maintenance is being scheduled and performed in a planned and effective manner.
Ensure compliance with regionally directed or client directed procurement programs, and process PO’s and invoices; maintain tracking mechanisms of all expenses.
Assist in reviewing and engineering, with the customer representative(s), any plans or specifications for additional maintenance, construction and renovations.
Assist the manager in implementation of corporate and/or regional initiatives.
Assist manager in maintaining a safe facility by training the staff on life safety systems and emergency procedures and programs per CW Services programs.
Ensures that all facilities under his/her responsibility are safe and comply with all Federal, State and Local Laws.
Oversee various construction projects and confirm all work meets building standards and codes.
Qualifications

Three to five years of Facility Management experience in a high rise building preferred.
MA Trades License preferred.
Excellent verbal and written communication skills and the ability to interact effectively at all levels.
Experience with Desigo & Siemens preferred.
Must observe and comply with all standard safety codes and practice, and perform work in accordance with recognized trade and C&W Services standards.
Must be capable of reading and interpreting plans, specifications, and operational manuals associated with his/her work.
Must be proficient with the use of a computer.
Must be quality-focused and customer service oriented.
Must have prior supervisory/management experience.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 127,500.00 - $150,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

Position Title: Director, Facilities
Department: Operations
Supervisor: Vice President, Operations and Facilities
Supervises: Facilities, Maintenance Manager and Custodial Manager
Exemption: Exempt
Salary Range: $105-120k

Job Summary
The Director of Facilities is responsible for the overall management of the Center’s physical facilities, including maintenance management, building mechanical systems, housekeeping and facility/renovation, capital planning and related projects. This role will be responsible to enhance and maintain the overall look, feel, cleanliness and continuity of décor throughout the Center’s facilities.

Job Responsibilities
• Understand, support and promote the Mission of the Center
• Responsible for overall facility maintenance for primary location in Boston and multiple properties in Merrimack Valley. Properties include residential, administrative, and supportive housing program spaces.
• Ability to evaluate infrastructure needs and develop corresponding capital budgets.
• Lead, direct, guide, mentor, and train Facility and Housekeeping personnel
• Provide leadership and oversight for the maintenance and housekeeping teams; promoting a collegial collaborative team culture focused on continuous improvement and customer service
• Oversee all preventative and emergency maintenance of facility and equipment, including HVAC, elevators, life/safety equipment, and other appropriate equipment
• Implement strategies for continuous improvement of Center infrastructure and systems
• Develop and implement policies and procedures related to the building facility systems
• Develop and implement a preventative maintenance plan for all building systems and equipment
• Oversee the management of electronic maintenance software to include work order request, preventative maintenance schedules, permits, licensing (e.g. elevators, kitchen, occupancy, fire, etc.) process of other electronic documents (Docusign / Paycom) as required to fulfill responsibilities
• Ensure building facility complies with all Federal, State and local laws, including local inspectional codes and regulations
• Work closely with the Director of Operations regarding safety and security issues.
• Work closely with Finance and Property Management on related property items
• Other duties as may be assigned and requested

Required Qualifications
• Bachelor’s degree in relevant industry
• Ten plus years of experience managing a comprehensive facility or similar experience
• Understanding and experience with building systems including HVAC, Mechanical, Electrical, Sprinklers, Life/Safety
• Five years team management and senior leadership
• Strong communication skills
• Experience with, or strong knowledge of military culture and Veteran population,

Essential Functions
• Strong leadership, managerial and organizational skills.
• Proficiency with all building facility systems
• Strong ability to collaborate with team, other internal programs and departments and external partners, contractors or other officials
• Walk nine flights of stairs and roof top areas.
• Ability to stoop, crawl, use fine-finger manipulation, and perceive depth
• Lift or move 50 pounds
• Be familiar with all power tools and adhere to OSHA safety regulations
• Possess computer skills sufficient for appropriate record keeping and communication

Overview
Is responsible for managing all aspects of facilities service, including preventive maintenance, reactive maintenance, systems improvements, and emergency repairs. Provides direct oversight of trades, contract workers, custodial staff, and all third-party service providers. Provides oversight to the Library’s building in conjunction with Library management and other city Departments. Ensures the interior and exterior of Buildings are maintained to Library standards to support a welcoming, clean, and efficient environment. Is responsible for planning and executing energy efficiency programs and improvements and that all systems are well maintained and in good working order.

Responsibilities
Has responsibility and oversight of the day-to-day operations of facilities staff, ensuring all services are effectively delivered and facility needs are met, including custodial, general maintenance, and MEP services.
Responsible for the cost-effective management of service contracts and all aspects of service delivery pursuant to these contracts, including periodic and ongoing performance and financial review, conducting RFPs, and ensuring payments and invoicing match contract pricing.
Develop and implement documents such as methods of procedure, reports, schedules, and standard operating procedures to ensure efficiency, compliance, safety, and effective operations.
Improve and implement preventative maintenance programs to extend the lifespan of property assets and minimize service disruptions.
Quickly respond to emergencies and ensure swift and decisive actions to correct issues, mitigate risks, protect personnel, and minimize operational disruptions.
Create and improve comprehensive key performance indicator frameworks to enable data-driven decision-making. Collect, analyze, and report on facilities data to provide an accurate assessment of facility management objectives, cost savings, and improvements.
Ensure appropriate record-keeping for all Library facility work. Work with senior staff, City of Boston, and others as appropriate in the review and deployment of facility resources.
Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
Ensure the facility management staff consistently provides positive and prompt responses to requests from all Library staff.
Maintain capital planning documentation and is a liaison with the PMO office, Landmarks Commission, and other statutory, regulatory, licensing, and standards organizations.
Perform related work as required.
Minimum Entrance Qualifications
At least five (5) years of full-time experience at the level of Facilities Manager in commercial real estate. Graduation from carpentry, electro-mechanical technology, electrical wiring, maintenance, masonry, painting and decorating, plumbing, power mechanics, sheet metal, or stream engineering course of a recognized technical/vocational high school may be substituted for a maximum of one (1) year of the required experience. A certificate for completion of at least a two (2) year, or equivalent part-time, course of studies in a non-degree-granting program of a recognized technical school above the high school level with a major in architectural drafting technology, civil construction technology, or electronic maintenance technology may be substituted for a maximum of one (1) year of the required experience. An associate’s degree with a major in architectural drafting technology, construction and building technology (carpentry, electrical work, plumbing, sheet metal, air conditioning, heating, etc.), plant management, civil engineering, electrical engineering technology, or electrical power engineering technology may be substituted for a maximum of one (1) year of the required experience.
Customer-focused, with a vision of service excellence for customers. A bachelor’s or higher degree with a major in architectural engineering, civil engineering, electrical, or mechanical engineering may be substituted for a maximum of two (2) years of the required experience. Education toward such a degree or certificate will be prorated on the basis of the proportion of the requirements. No substitution will be allowed for more than two (2) years of the required experience.
Understanding of complex interconnected building systems, including but not limited to HVAC, BMS, Electrical Systems, Lighting Controls, Elevators, Fire Protection Systems, Plumbing Systems, and Facilities Management Technology.
Must have strong management and leadership skills and experience with people management and performance management processes.
Experience creating and sustaining a positive environment that values employee contributions, respects differences among staff and patrons, and ensures accountability of all staff to each other and the public.
Project management experience preferred.
Facilities Management experience encompassing both preventative and reactive maintenance.
Language skills preferred.
Experience with process improvement and change management.
Ability to communicate complex information effectively.
Ability to manage resources effectively through planning, priority setting, human resource and financial management, and technical management.
Demonstrated working knowledge of building systems and of federal, state, and local laws, regulations, and ordinances applicable to the Boston Public Library, including OSHA, NFPA, etc.
Demonstrated working knowledge of automated work order and building management systems.
Must have and maintain a current Massachusetts driver’s license.
Must be able to respond to emergency calls during off-hours.
Demonstrated ability to manage a large number of employees.
Ability to develop and conduct training programs, including instruction in various equipment.
Working knowledge of the methods, materials, tools, and equipment used in building care work.
Demonstrated knowledge of Microsoft Office Suite.
OSHA 10 Certificate preferred.
CFM, FMA industry certifications preferred; other Engineering, Business, or technical training or certification is a plus.
Ability to exercise good judgment and focus on detail as required.

CORI & SORI CHECK REQUIRED

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/PM-6

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

Overview
New hires are eligible for a $5,000 bonus* for this position!!

This position has a schedule of Monday - Friday; 7:00 AM - 3:30 PM at one work location.

The Department of Facilities Services is responsible for the efficient and cost-effective operations, maintenance, and management of all Tufts University facilities, consisting of approximately 5 million square feet of space on three campuses (Somerville/Medford, Grafton, and Boston).

A broad range of services provide to support the University campuses, including: facility maintenance by all trades, capital maintenance, information technology systems for operations (work control, time capture, preventative maintenance), energy and utilities systems, recycling and waste management, event services, residential facilities coordination, grounds maintenance, and facility condition assessment and tracking. Facilities Services plays a critical role in planning for the $30M/year deferred maintenance investment.

Related functions, which require close coordination with this department, are public and environmental health and safety, campus planning and design and construction of capital and deferred maintenance projects including major repairs, renovations and new construction.

What we offer:
-Tufts University offers competitive pay and a comprehensive benefits package for full-time eligible employees, which includes but is not limited to 15 Vacation days annually for weekly paid employees, 14 Paid Holidays per year, 2 Personal days per year, University-Funded Retirement Plan at 5 or 10% covered salary over Social Security Wage Base (vesting period applies), commuter benefits, and tuition remission for eligible staff and their dependents.

What You'll Do
-Reporting to facilities management, the HVAC Mechanic I is responsible for the diagnosis, maintenance, installation and repair of various types of HVAC, heating and filtering equipment to ensure that such systems are functioning effectively and efficiently.
-The HVAC Mechanic I must have experience installing, troubleshooting, and servicing chillers, package systems and split systems as well as equipment for air conditioning, refrigeration, heating, climate and air quality control systems.
-The HVAC Mechanic I typically works a regular schedule but will be called upon out of hours for emergency repairs, or to provide coverage under circumstances including extreme weather conditions or important campus events.
-Following standard operating procedures as continuously defined by the university, complying with safety norms and regulations and meeting reasonable deadlines for efficiency, installs, repairs, adjusts, maintains and troubleshoots all heating, ventilating and air conditioning systems.
-Creates and maintains timely and accurate asset preventive maintenance and condition records pertaining to HVAC systems, equipment and components utilizing the university’s continuous maintenance management system (CMMS).
-Responsible for the daily preparation of the parts and tools for each day’s activities.
-This position is considered essential as defined in the Tufts University Employee Handbook.

What We're Looking For

Basic Requirements:
Knowledge and experience typically acquired by:
-High School Diploma or GED
-Minimum of 7-years of relevant experience including a minimum of 4-years of experience as a licensed HVAC technician.
-Must be able to perform minor plumbing and electrical work (as allowed by code).
-Must be able to read and comprehend blueprints.
-Must have working knowledge of computers in a Windows environment, BAS systems (JCI and Schneider helpful), and Computerized Maintenance Management Systems, (MAXIMO helpful).
-Must have effective oral and written communications skills with the ability to read, write and comprehend the English language.
-Must possess solid time management and organizational skills, work well under pressure and juggle multiple tasks effectively prioritizing competing requirements.
-Must be able to work professionally and tactfully with fellow employees, faculty, students and staff; deal with difficult people and / or stressful scenarios
-Must maintain a professional appearance at all times and adhere to the University’s uniform policy.
-Must be physically able to meet all job requirements.
-Solid time management skills including the ability to multi-task, tactfully deal with unforeseen challenges and people and work well in a team setting with other technicians and trades professionals.
-Required to work indoors and outdoors in potentially cramped space, during inclement weather year round.
-Successful completion of CORI/SORI background and driving background checks.
-Certification in EPA/DEP
-Universal CFC reclamation
-Massachusetts Refrigeration Technician License
-Valid US driver's license

Preferred Qualifications:
-Associate's Degree or higher in relevant field
-Trade or vocational school is strongly
-Proficiency in the use of Maximo CMMS system
-Valid Massachusetts Journeyman Sheet Metal License
-OSHA 10 card

Special Work Schedule Requirements:
-Flexibility in work schedule required due to campus related emergencies, events occurring nights and weekends and special events such as matriculation and commencement.

Join Tufts University today to take advantage of our wonderful benefits package. In addition to various health, dental, and vision plans, employees enjoy generous time off, tuition remission, retirement plans with strong contributions, life insurance, long-term disability, commuter benefits, and many other perks and discounts!

The pay rate for this position is $49.18 / hour.

*Bonus eligibility and criteria:
-The new hire must be a regular, full-time university employee and must be employed by the university when the bonus is paid out.
-The new hire must represent the candidate’s first contact with the university.
-The new hire cannot be currently employed at the university.
-Non-benefits eligible temporary/contract employees are not eligible.
-This is a one-time bonus paid in two installments. $2,500 will be paid at the new hire's 180th day of employment. The remaining installment of $2,500 will be paid at the new hire's one year anniversary of employment.
-All sign-on bonuses are considered compensation according to federal tax guidelines.
-New hire must be in good standing to be eligible for payment.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Tufts University is an equal opportunity employer.