Company Summary Statement

Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview

Rhode Island Energy, a PPL Company, is hiring a System Operator for our Distribution Control Center department in Lincoln RI.

This position requires a high level of personal commitment to deliver excellent performance in monitoring, switching and restoring the substation, sub-transmission and distribution high voltage electric systems in Rhode Island. Professional communication and the ability to analyze trouble while under stress is expected.

Responsibilities

Consolidate information from a variety of sources such as Energy Management Systems alarms, switching orders, field reports and Outage Management System to accurately validate, analyze and report outage duration, number of customers impacted, cause and circumstances
Direct the sectionalizing of faulted equipment and return customers to service.
Analyze normal / abnormal operating conditions.
Reconfigure the power system so that equipment operates within its rating.
Initiate emergency procedures when the system is in distress.
Be proactive in communicating outage status to various stakeholders such as operations and executive management, corporate communication, customers, engineering, municipal and regulatory staff.
Analyze trouble orders, establish restoration priorities. and dispatch personnel as required.
Receive and respond to police, fire, customer calls as needed.
Complete control center logs and reports
Demonstrate proficiency in applicable Clearance and Control procedures
Ensure accuracy and completeness of outage data in Outage Management System.
Ability to work rotating a rotating 12 hour shift schedule.
Work reasonable amounts of planned and unplanned overtime
Assist in training and development of new System Operators
Take a leadership role in the response to and restoration of faulted equipment and customer outages.
Demonstrate leadership and assist management in decision making when the system is in distress.
Able to work both independently and in a team environment.

Qualifications

System Operator I

4-year Bachelor’s Degree or equivalent experience on a year-for-year basis
Must successfully pass an aptitude assessment and a required background check
Basic Computer software skills
Able to adapt to rotating shifts and changing work schedules during emergencies

System Operator II

4-year Bachelor’s Degree or equivalent experience on a year-for-year basis
Minimum of 2 years of operator experience with a distribution utility company
Working knowledge of all dispatcher and operator standards specific to the position.

System Operator III

4-year Bachelor’s Degree or equivalent experience on a year-for-year basis
Minimum of 3 years of operator experience with a distribution utility company
Working knowledge of all dispatcher and operator standards specific to the position including emergency actions
Can work independently with minimum supervision

Senior System Operator

4-year Bachelor’s Degree or equivalent experience on a year-for-year basis.
Minimum of 5 years of operator experience within a distribution utility company
Working knowledge of all dispatcher and operator standards specific to the position including emergency actions
Can work independently and provide supervision for operators
Can step-up to perform Shift Supervisor duties as needed

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position, gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.