Director of Operations

Technical Area Facilities Engineering
Location
City Facilities Management (MA) LLC
Burlington, MA
United States
Job Summary

We are currently looking for an experienced Director of Operations to lead, manage and direct the field operations from a technical, mechanical and systems standpoint for a variety of CFMMA accounts on the East Coast US with the ability to expand nationwide. This includes providing first class Technical Maintenance Services in our customer’s facilities. This shall include thorough knowledge of all systems and the creation of preventative and prescriptive maintenance programs. The Director of Operations will play an active role in the supervision of the activities of the facilities services team and outside contractors. This individual will also ensure that all services are provided in an efficient and cost-effective manner.

Full Job Description

Looking for an exciting opportunity with a fast-growing company? City Facilities Management MA (CFMMA), is the US subsidiary of City Refrigeration Holdings, a world leader in facilities management, with over 13,000 employees world-wide and offices located in UK, Europe, Australia, SE Asia, North America, and South Africa. CFMMA services 750 grocery retail stores in over 11 states, employs over 150 people and is fast paced and exciting. Our unique culture, team spirit and ‘can do attitude’ ensures a fun and dynamic work environment where all associates are involved in how we improve and serve our customer. If you like an exciting and fast paced environment with the ability to influence how things get done, CFMMA is the company for you. The U.S. Northeast Headquarters is located in Burlington, MA.

We offer 28 days of PTO, 401k match (1st 4%), and a competitive health benefits package.

Director of Operations

We are currently looking for an experienced Director of Operations to lead, manage and direct the field operations from a technical, mechanical and systems standpoint for a variety of CFMMA accounts on the East Coast US with the ability to expand nationwide. This includes providing first class Technical Maintenance Services in our customer’s facilities. This shall include thorough knowledge of all systems and the creation of preventative and prescriptive maintenance programs. The Director of Operations will play an active role in the supervision of the activities of the facilities services team and outside contractors. This individual will also ensure that all services are provided in an efficient and cost-effective manner.

The Director of Operations will also be responsible for assessing potential new accounts and being an active contributor to the proposal and presentation process as well as the transition process should the account be awarded to CFMMA. The Director of Operations will be expected to be a major contributor of any new account transition team. This position will be responsible for achieving the objectives set forth by senior management and ownership in regard to the assigned CFMMA accounts.

The Director of Operations will report to the President of CFMMA and will work closely with numerous corporate departments at CFMMA included but not limited to the finance team, payroll and human resources.

Primary Responsibilities

• Provide leadership to the Regional Field Managers, Supervisors and Technicians.
• Responsible for financial performance of Field.
• Direct weekly team meetings and manage maintenance requirements of individual accounts
• Implement proper systems and processes to ensure the accuracy of accounting transactions, financial reports and associated regulatory filings
• Ensure proper staffing levels are identified, justified and maintained to meet business and customer requirements
• Provide oversight to all activities to ensure compliance with all local, state and federal laws and regulations
• Develop and maintain positive relationships with key client contacts; engage in regular interactions to maximize customer satisfaction
• Provide assistance as needed with complex issues which may arise within other business units
• Hire, mentor and train subordinates; provide performance feedback and coordinate with HR for all employment related actions
• Maintain knowledge of changes in industry and technology and make recommendations to improve daily operations and business processes
• Lead other projects or activities as assigned

Duties and Responsibilities:
• Ensures that all work performed is completed in a timely and cost-effective manner and according to the applicable codes
• Assure compliance with contract scope is achieved on a constant basis
• Assist in the bid and presentation process
• Manage the transition with the Sourcing Teams of awarded accounts
• Assist client with cost savings initiatives, budgeting and reporting
• Develops & reviews business plans for additional maintenance, construction and refurbishment programs with customer representative(s)
• Leadership experience and judgment to plan and accomplish strategic and tactical goals for the facilities organization
• Ensures that client facilities comply with all Federal, State and Local Laws
• Assure client sustainability and environmental practices are adhered to
• Familiarity of proper Human Resources procedures and processes and involvement in the resolution of Human Resources related matters when necessary and appropriate

Requirements:
-Technical Knowledge of Facilities Management including:
• Strong technical knowledge of the following: mechanical, electrical, plumbing, HVAC, structural, fire protection, safety systems, civil, low voltage, demolition, housekeeping, security, architectural and energy management
• Understanding of HVAC, Building Automation Controls (BAC) Energy Management System (EMS), and Computerized Maintenance Management Systems (CMMS)
• Ability to develop, prepare & present technical reports including: Facility Condition Assessments (FCA), multi-year Capital & Master Planning, Energy Conservation Measures (ECM)
Strong Operations Management including:
• Demonstrated success managing plant operations, maintenance, vendor contracts and other client services across a regional portfolio
• Oversee the functioning of all building systems including mechanical, electrical, fire/life safety, elevators, etc.

-Leadership skills including:
• Strong customer service skills with demonstrated success managing C-suite clients
• Excellent verbal and written communication skills and the ability to interact effectively at all levels of management
• Experience managing union and non-union environments including multiple trade CBAs
• Ability to develop & implements safety and technical-training programs

-Travel requirements will involve:
Flexibility in schedule and the ability to travel 50+% of the time within the Northeast and Mid-Atlantic states

Education:
• Four-year degree in a facilities management, engineering or relevant work experience is required
• Consideration for candidates with engineering & facilities management certifications including: PE, CFM, CHFM, CPE, CEM will be given

Special Skills:
• Thorough knowledge of federal, state and local building codes
• Understanding of facilities management relationships with various client accreditation programs
• Ability to effectively communicate with customer and subordinates
• Ability to develop and manage the facility operation's budget

Job Type:
• Full-time

Required experience:
• Managerial: 5 years
• Facilities Management: 7-10 years

Qualifications 4-year degree in a facilities management, engineering or relevant work experience is required
Compensation commensurate with experience
Contact Information marcy.mooney@cfm-us.com