Overview

The Operations Division at Tufts includes facilities, design and construction, campus and capital renewal planning, real estate, campus safety, dining, auxiliary services, and other related services on multiple campuses across 5.8 million square feet in 250 buildings. Operations services four campuses in Massachusetts: the main campus in Medford/Somerville, the health sciences and SMFA campuses in Boston and the veterinary school campus in Grafton. The Operations Division supports Tufts University’s mission in teaching, research, and clinics by providing stewardship, recommendations, services and advice in its primary areas of obligation: optimizing use of space and real estate, strategic and responsible management of the built environment, creating a secure campus environment and infrastructure, promoting best-in-class sustainability practices and policies, and creating exceptional community experiences that enhance Tufts’ reputation and brand.
The Facilities Management Department employs approximately 150 staff members including a unionized trades, grounds, labor force with outsourced custodial services. The annual operating budget is $120M, including $60M in capital renewal.

What You'll Do

Reporting to the Assistant Director of Facilities, the Facilities Manager is responsible for daily operations, maintenance, and management of the Facilities, infrastructure, and staff team. This role supports the assistant director in planning, execution, oversight, and daily operations of maintenance, repairs, and replacements of all mechanical, electrical and plumbing systems that serve the buildings and its occupants to ensure the safe, efficient, and cost-effective operation of physical assets.
-The Facilities Manager will supervise staff, coordinate repairs and maintenance, ensure compliance with regulations, and contribute to long-term operation of the infrastructure.
-The position collaborates with internal and external stakeholders to schedule and complete work and maintain high standards for building functionality, as well as maintaining the aesthetic quality of the campus.
-The Facilities Manager is expected to build and maintain solid relationships; be the first line of contact for key building customers (faculty, administrators, students, and community) while providing meaningful information.
-They are expected to be a key liaison with project managers on capital projects and to collaborate proactively with operations control center for repair and response to ensure the proper execution of all work-order requests, building emergencies and discretionary maintenance projects.

What We're Looking For

Basic Requirements:
-Knowledge and skills as typically acquired through completion of Associate’s Degree in a related field with 7+ years of experience or equivalent combination of work experience and training, including trade licenses
-Two years experience in a supervisory role in facilities, maintenance, or operations or a related field
-Experience in facilities management including comprehensive knowledge of buildings and equipment with ability to foresee problems, implement solutions and complete ordinary repairs in a timely manner
-Demonstrated knowledge of building trades including plumbing, electrical, HVAC, and carpentry and with building automation/energy management systems
-Knowledge of applicable codes and regulations related to facilities, commercial/residential facilities in a University setting and building system operations
-Planning, fiscal, and forecasting experience with an understanding of how to manage costs while providing best care for facilities
-Strong interpersonal and communication skills to foster effective working relationships at all levels
-Demonstrated ability, and commitment to work effectively in, a culturally diverse and inclusive environment and to value and respect different perspectives
-Ability to communicate ideas clearly, both verbally, graphically, and in writing
-Microsoft Outlook Office, Maximo or other work order management system (CMMS), CAD and or Revit, Microsoft Project, JCI Metasys
-Valid driver’s license

Preferred Qualifications:
-Relevant trade license
-Bachelor’s Degree in facilities, maintenance, or related field
-Professional related licenses and/or certifications
-Managing a Union environment and working with collective bargaining agreements
-Experience working at a higher educational institution and/or non-profits, or a private firm serving institutional clients
-Experience managing a research and development facilities or health sciences campus, particularly experience with BL-2 & 3 lab environment

Special Work Schedule Requirements:
-This job involves responsibilities that are performed in a on-site working environment
-This is position is considered essential:
-It will require the ability to work in an "on-call" rotation as assigned
-Ability to respond to campus related emergencies at any time, including holidays, events occurring nights and weekends, and special events such as matriculation and commencement
-Flexible work arrangements can be amended or terminated by a manager with reasonable notice if work requirements or business needs change

Pay Range

Minimum $87,400.00, Midpoint $109,300.00, Maximum $131,200.00

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
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An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Tufts University is an equal opportunity employer.

Overview

The Operations Control Center Associate ensures that all incoming facilities work requests from students, faculty, staff and other members of the Tufts Community into the Operations Division (Facilities, Events, Emergencies, etc.) are properly interpreted and triaged for both emergency and proper assignment purposes. Ensure the integrity, accuracy and completeness of Facilities repair and maintenance work order data, files, front-end communications and information flows.

What You'll Do

-Responsible for receiving, prioritizing and processing work requests in Maximo – Facilities Work Management system.
-Ability to be trained in and ultimately read and interpret proprietary building automation system dashboards (e.g. Johnson Controls), respond to equipment sensors and alarms that send data and readings to a dashboard when out of tolerance and create necessary work-orders in response to a variety of circumstances.
-Read / interpret diagnostic building automation screens.
-Have an understanding of basic mechanical, electrical and plumbing equipment and systems and understand basic actions that can be taken to regulate such equipment in accordance with manufacturer guidelines.
-Act as the communications center and dispatch for trades and professional staff.
-Clarifies service needs with customers through effective and professional verbal and written interactions.
-Secures necessary approvals for charges associated with billable work (versus baseline maintenance work).
-Handles requests from outside contractors in gaining access to areas throughout campus, giving them contractor keys, keeping records of who has what and making sure they are returned in a timely manner.
-Applies business rules and possesses subject matter understanding of Tufts facilities, systems and assignment rules and data standards such that incoming work is classified in accordance with work type, system, asset and other work management classifications.
-Understands equipment safety protocols and ensures such protocols are log in university systems.
-Understands and coordinates necessary facilities field resources to administer proper safety protocols in accordance with university policy.
-The ability to apply discretion and problem-solving skills to an infinite variety of impromptu requests that range from complex to simple as well as emergency (high pressure) and non-emergency circumstances.
-Capable of reading plans, interpreting alarms, assign work to different disciplines and interpret often times complex rules to channel work to the appropriate resources.
-Ability to identify patterns, groupings and other work proclivities such that continuous process improvement opportunities are identified.
-Controls inventories assigned to Facilities Management; receives and catalogs incoming materials.

What We're Looking For

Basic Requirements:
-Knowledge and experience typically acquired through Associate degree in facilities management, engineering or similar technical discipline or profession
-3-5 years of experience
-Knowledge of / experience in MEP and instrumentation controls
-Experience with Maximo

Preferred Qualifications:
-Knowledge and experience typically acquired through Bachelor’s degree in facilities management, engineering or similar technical discipline or profession
-Prior experience in a support center environment

Special Work Schedule Requirements:
-This job involves responsibilities that are performed in an on-site working environment
-Our operation typically runs from 6:00 AM - Midnight.
-Schedules assigned are based on business need. Flexibility in work schedule is key for the operation and covering of all shifts.
-The anticipated shift is Monday - Friday, 4:00 PM - 12:30 AM, and will take place on the Medford/Somerville campus.
-Flexible work arrangements can be amended or terminated by a manager with reasonable notice if work requirements or business needs change.
-This position is considered essential as defined by Tufts University, which requires key University employees to report to work during weather emergencies, such as situations related to weather and/or man-made, such as power outages and scheduled utility shutdowns.

Pay Range

Minimum $24.70, Midpoint $29.50, Maximum $34.20

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.

Tufts University is an equal opportunity employer.