The Operations Supervisor is responsible for the day-to-day operations of the Conley
Terminal cargo activities, including the supervision of ILA personnel. Effectively
coordinates all interactions between vessel and yard operations.
ESSENTIAL TASKS OF THE JOB
Oversees the day-to-day operations of all Conley Terminal yard/vessel
activities.
1. Directs and supervises the duties and labor associated with all aspects of cargo
handling activities.
2. Coordinates with vessel and terminal staff in the development of accurate and
efficient plans to load/unload vessels and manage terminal activity.
3. Facilitates efficient vessel/yard operations through effective yard management.
4. Monitors yard operations and informs senior terminal management of status of yard
activity and any problems that may arise.
5. Ensures compliance with Massport policies and procedures at all times.
6. Routinely examines facilities and equipment to ensure safe and efficient operations
and takes corrective action if necessary.
7. Assists in achieving unit goals and objectives through effective and efficient
workforce management.
8. Develops and maintains positive customer relations with Principals by assessing
customer needs, contract terms and conditions, and implementing means to fulfill
those needs.
9. Designs and executes strategies to reduce truck turn times/increase vessel
productivity.
10. Ensures positive working relationships and provides superior responsive customer
service to various outside parties, i.e. trucker community, Government Agencies.
Supervises and directs the work of ILA workforce for all yard/vessel activities.
1. Reviews workload, schedules, and personnel assignments, status of on-going work,
projects, and available personnel for work assignments in order to plan yard
activities.
2. Ensures workforce functions effectively and safely as a team through effective and
regular communication.
3. Determines staffing needs and hires and/or releases personnel under supervision as
appropriate to efficiently execute the vessel or terminal plan in the most costeffective

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manner.
4. Provides comprehensive work direction to employees at the beginning of each
assignment and during the execution of the work plan.
5. Assists in the training of personnel as needed.
6. Maintains positive working relations with workforce.
7. Ensures that there is qualified, trained workforce for each terminal activity.
8. Ensures strict adherence to applicable collective bargaining agreements and
established labor practices.
9. Recommends improvements and enhancements to operational activities and systems.
Ensures safety rules and regulations for all operational activities are followed.
1. Ensures Massport, State and Federal regulations are adhered to and enforced.
2. Assists in the development of training programs for employees to improve safety
and efficiency.
3. Complies with accident prevention, safety and workers’ compensation procedures
and provides on-going feedback to workforce.
4. Experience working with OSHA, USCG, US CBP, EPA and other marine terminal
regulatory agencies.
5. Attends terminal Safety Meetings.
Completes yard schedules, production, payroll-related, safety and other reports
and submits them to appropriate Massport personnel as needed. Able to
complete accurate and detailed reports as needed.
SECONDARY JOB TASKS
Performs all other duties as assigned.
JOB REQUIREMENTS AND QUALIFICATIONS
Education Level
Bachelor’s Degree in Marine Transportation or related field or equivalent maritime
professional experience required.
Experience in Field/Related Field
Experience in container terminal operations or related field preferred. Labor relations
experience with ILA or ILWU preferred. Terminal Operating System (TOS) experience
preferred.
UNIQUE EXPERTISE/CERTIFICATIONS/REGISTRATIONS
1. Current and valid driver’s license required.
2. Knowledge of terminal operations principles and stevedoring operations for container
vessels.

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3. Working knowledge of state and federal safety regulations, such as OSHA affecting
container handling operations.
4. Ability to respond quickly in a fast-paced environment.
5. Working knowledge of the gear, equipment, and gang make-up required for terminal
operations.
6. Ability to effectively communicate with union workforce.
7. Must be able to see and hear fast moving heavy equipment, as environment may be
hazardous.
8. Ability to pass a Massport controlled substance test and background security checks.
9. Ability to secure T.W.I.C. (Transportation Worker Identification Credential) card.
WORKING CONDITIONS
Environmental Parameters: Ability to work in an office environment and outside
in all weather conditions (hot, cold, humid, dry, and wet); and in an environment with
conditions which may include: fumes, odors, gases, chemicals, and dust as well as
decibels in the range of 65-100.
Physical Demands
Strength: Ability to exert up to 50 pounds of force occasionally and/or a negligible
amount of force frequently or constantly to lift, carry, push, pull, or otherwise move an
object.
Type: Ability to perform administrative duties. Work involves sitting and driving.
WORK SCHEDULE
Ability to work 40-hour workweek any shift as assigned and must have the ability to be
on-call 24 hours a day, seven days a week including holidays for emergency responses.
Must be able to work evenings and weekends, and overtime as assigned.
EQUIPMENT USED: Computer, telephone, 2-way radio, intercom, and other MPA
office equipment.