SUMMARY:

As a member of the facilities support team, performs a variety of general maintenance, painting, facilities repair, and other related tasks throughout the Bank’s various banking centers, buildings and grounds.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Provides facilities support to assigned properties throughout the Bank’s geographic area.
Performs regular inspections of the Banks buildings and grounds and performs real time general maintenance and repair of facilities.
Performs small carpentry jobs (e.g., install cabinets, fabricate and install shelving; etc.)
Performs clean outs of rooms, mechanical spaces and basements when necessary.
Refers complex and/or larger maintenance and repair projects to manager.
Assists staff by carrying boxes and moving furniture.
Supervises and/or assists in working with vendors working at banking centers including electricians, plumbers, contractors when directed.
Delivers items to/from branches and facilities on occasion when directed.
Responds to work orders from management (e.g., thermostat adjustments, moving of furniture, service calls on office equipment; hanging of pictures; fixing of safety related problems such as flooring issues; etc.)
Provides excellent internal customer service (e.g., timely, friendly, responsive.)
Transports heavy boxes of records for off-site storage to local facilities.
Performs various janitorial clean up task when required (e.g. clean cobwebs, wash windows/doors, clean up spills, unclog toilets.)
Documents site conditions, deficiencies, project progress, etc. with pictures, videos and descriptive text.
Any other task or errand which can become necessary, as dictated by a particular day’s events and requirements.

QUALIFICATIONS:

EDUCATION. LICENSES & CERTIFICATIONS: (Minimum education required to perform the duties of this position)

High school diploma or equivalent
Holder of valid Massachusetts Driver’s license with a good driving record.

EXPERIENCE:

Minimum 3 years’ experience in construction and/or property maintenance

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge and some experience with building trades such as carpentry, electrical, plumbing, and construction.
Ability to use building maintenance and construction hand and power tools including nail guns.
Ability to perform framing, drywall, insulating, finish work, shingling on small projects.
Ability to perform a variety of maintenance tasks, minor repairs, painting, “quick fixes”, gutter and flat roof cleaning.
Knowledge and ability to repair, replace, and install locks and misc. building hardware.
Ability to lift and move heavy objects (at least 75 lbs).
Ability to climb a ladder, bend, stretch, kneel, etc.
Basic computer skills including Word and Excel document creation, and Outlook email.
Detail oriented with ability to carefully follow instructions.
Must be able to reliably work independently with little supervision.
Must be a team player and demonstrate a positive attitude.
Primary schedule will be 8:00am–5:00pm (Mon-Fri) Must be able to start as early as 7:30 a.m. and work until 7 p.m. or later on occasion. Must be willing to be on-call one Saturday every 5 to six weeks.

COMPETENCIES:

Must have cyber security awareness to protect the digital environment, the Bank, and customers.

PHYSICAL DEMANDS: (Physical effort generally associated with positions)

Normal Physical Capabilities:

Incumbents must be able to perform the following activities frequently or continuously throughout the workday as appropriate to the position:  travel throughout the Bank’s primary and secondary market areas (which are beyond Cape Cod), bend, carry (one and two hands), collate papers, dial a phone, file records, hear at normal speaking levels, hold items with hands, lift up to 75 lbs., move throughout building, operate office equipment (fax, copier, phone, computer, etc.), computer input for extended periods of time, read English, see well enough to scan documents with detail, sit for up to two hours at a time, stand for short periods of time, speak on the telephone and in person, write with hand, and work at the Bank’s facilities.

Ability to climb a ladder, bend, stretch, kneel, etc.

*Reasonable accommodation may be available for qualified individuals with disabilities

Summary:
The primary role of the Security Associate is to provide for the safety and security of Cape Cod 5 employees, clients and visitors located on the HQ5 campus as well as all Bank facilities. The Security Associate will conduct themselves in a highly professional and welcoming manner ensuring that guests, clients, vendors and colleagues are provided with exceptional customer service while carrying out their security and welcome desk duties.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
1. Provide excellent customer service to all employees and visitors to Cape Cod 5’s headquarters by serving as first point of contact at the Welcome Desk.

2. Follow policies, procedures and protocols that safeguard the Bank’s employees and premises against risk of unauthorized entry, theft, vandalism and criminal activity.

3. Perform opening procedures for the headquarters building, following escalation procedures as required.

4. Actively monitor security cameras and other surveillance systems to identify suspicious activity at HQ5. Utilize cameras to review activity at other locations as needed

5. Monitor entrances and exits, checking identification of visitors and employees, and ensuring only authorized personnel gain access to restricted areas.

6. Provide guidance and assist with troubleshooting banking center security equipment.

7. Patrol assigned post on foot to observe possible unusual activity.

8. Investigate and report maintenance and safety conditions which might endanger all inhabitants.

9. Respond to any public safety incident, including medical, fires, evacuations, hazardous situations, or other headquarter facility related events.

10. Ensure that daily administrative documentation is concise and complete at all times; maintain all daily assigned equipment in functional and presentable condition.

11. Respond to all requests for assistance relayed by Supervisor or other responsible executives; complete various assignments as required; submit reports to supervisor.

12. Investigate security related accidents/incidents, responsible for gathering physical evidence and preserving it for future use; complete report and follow up with management as needed.

13. Manage and issue ID badges, and access control fobs. Responsible for ensuring that all employees, suppliers, and visitors on company property have proper company issued identification.

14. Contribute to providing for a safe and professional work environment for facility personnel.

15. De-escalate any potential issues using de-escalation methods, and tact.

16. Participate in emergency drills and maintain knowledge of evacuation procedures.

17. Respond to incidents like robberies, fire alarms, medical emergencies, and other security breaches according to established protocols.

Rotate on-call (24/7/365) duties for Banking Center colleagues and alarms. When possible, determine whether to dispatch police or cancel alarms based on the information provided and review of cameras. Escalate issues to Bank Executive Team as needed.
19. Perform other related duties as required.