Summary:
The primary role of the Security Associate is to provide for the safety and security of Cape Cod 5 employees, clients and visitors located on the HQ5 campus as well as all Bank facilities. The Security Associate will conduct themselves in a highly professional and welcoming manner ensuring that guests, clients, vendors and colleagues are provided with exceptional customer service while carrying out their security and welcome desk duties.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
1. Provide excellent customer service to all employees and visitors to Cape Cod 5’s headquarters by serving as first point of contact at the Welcome Desk.
2. Follow policies, procedures and protocols that safeguard the Bank’s employees and premises against risk of unauthorized entry, theft, vandalism and criminal activity.
3. Perform opening procedures for the headquarters building, following escalation procedures as required.
4. Actively monitor security cameras and other surveillance systems to identify suspicious activity at HQ5. Utilize cameras to review activity at other locations as needed
5. Monitor entrances and exits, checking identification of visitors and employees, and ensuring only authorized personnel gain access to restricted areas.
6. Provide guidance and assist with troubleshooting banking center security equipment.
7. Patrol assigned post on foot to observe possible unusual activity.
8. Investigate and report maintenance and safety conditions which might endanger all inhabitants.
9. Respond to any public safety incident, including medical, fires, evacuations, hazardous situations, or other headquarter facility related events.
10. Ensure that daily administrative documentation is concise and complete at all times; maintain all daily assigned equipment in functional and presentable condition.
11. Respond to all requests for assistance relayed by Supervisor or other responsible executives; complete various assignments as required; submit reports to supervisor.
12. Investigate security related accidents/incidents, responsible for gathering physical evidence and preserving it for future use; complete report and follow up with management as needed.
13. Manage and issue ID badges, and access control fobs. Responsible for ensuring that all employees, suppliers, and visitors on company property have proper company issued identification.
14. Contribute to providing for a safe and professional work environment for facility personnel.
15. De-escalate any potential issues using de-escalation methods, and tact.
16. Participate in emergency drills and maintain knowledge of evacuation procedures.
17. Respond to incidents like robberies, fire alarms, medical emergencies, and other security breaches according to established protocols.
Rotate on-call (24/7/365) duties for Banking Center colleagues and alarms. When possible, determine whether to dispatch police or cancel alarms based on the information provided and review of cameras. Escalate issues to Bank Executive Team as needed.
19. Perform other related duties as required.