TT Club is a leading independent provider of mutual insurance and risk management services to the international transport and logistics industry. Our services include specialist underwriting, claims management, and risk and loss management advice, supported by a global office network. Our mission is to make the global transport and logistics industry safer, more secure, and more sustainable. TT Club has over 1300 Members, ranging from some of the world's largest logistics operators to smaller, bespoke companies managing similar risks. We are known for our high-quality service, industry knowledge, and Member loyalty, retaining more than 95% of our Members yearly.
Thomas Miller (Americas) is recruiting a Claims Executive at the TT Club in their Jersey City office. The position reports to the Regional Claims Director for the Americas. The role's objective is to assist the senior claims team in delivering professional, efficient, and high-quality claims and advisory services to TT Club Members and brokers in the Americas region.
Responsibilities:
- Provide consistently best-in-class claims service
- Handle claims in line with EQMS procedures
- Use the QLIK app to assist with service provision to Members and brokers
- Report claims issues to the Regional Claims Director as required by EQMS procedures
- Provide technical support and advice on all claims within assigned authority level
- Assist the underwriting and marketing teams to maintain and grow the Club’s membership
- Manage smaller Member accounts under supervision of the senior claims team
- Appreciate the business plan and ethos of Thomas Miller
- Assist with the development of new business and retention targets
- Assist with contract review under the Regional Claims Director’s supervision
- Promote and support the loss prevention work undertaken by the Loss Prevention Team
Ideal Candidate:
- Good presentation skills
- Thorough understanding of the TT claims handling process
- Stakeholder management skills
- Effective listening and communication skills
- Business acumen, analytical mindset, and critical thinking
- Good problem-solving skills
- Previous claims handling experience (marine/ports/terminals/transport)
- Ability to travel to visit Members, brokers, and suppliers with the senior claims team
- Awareness of current regulatory environment/compliance issues