In this role you will assist our clients with their HVAC equipment needs. Leveraging your understanding of systems and equipment you will work within a group to help drive sales while providing outstanding customer service. This position requires a technical understanding of HVAC products and systems, effectively managing your time, and excellent communication skills. Buckley provides you with all the necessary technical training and tools to be successful in this role.

Position Responsibilities:

· Generate equipment selections and customer quotes for all the products that we represent, including but not limited to Fans, Mechanical Equipment, VRF, RGDs, VAVs.
· Prepare detailed submittals.
· Download drawings, specifications, schedules, and details.
· Perform accurate “take-offs” electronically using Planswift.
· Process stock and factory orders for customers.
· Answer phone calls and email requests from clients relating to quotations, order processing, order tracking, freight claims, product availability, field service, and warranties.
· following established sales processes and procedures at Buckley.
· Maintain knowledge of HVAC fundamentals and product lines.
· Maintaining a working understanding of all the products on our line card by consistently participating in factory and Buckley technical training offerings.
· Fulfill customer product and service needs by utilizing product knowledge and soliciting help from other team members and other internal resources.

Position Requirements:

· Demonstrate ability to multitask.
· Effective organizational skills with an attention to detail.
· General understanding and knowledge of selling principles.
· Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
· Energetic and effective salesperson with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
· Perform quality work and meet deadlines without direct supervision.
· Interact professionally with other employees, customers, and suppliers.
· Work effectively as a team member
· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Education & Experience Requirements:
· A degree in engineering is preferred but not required. Relevant industry experience may suffice in lieu of a degree.
· Working knowledge of Microsoft Office including Excel, Word, and Outlook

We are actively seeking an articulate, organized and skilled HVAC service technician capable of providing a high level of technical support to perform factory certified startup for the equipment sold by our Sales Team. This would include but not limited to: Tempered Air Products (energy recovery, make up air systems), gas detection equipment, terminal equipment chilled beams and semi-custom air handlers, Lab Controls, VFD’s, room pressure controllers.

Duties and Responsibilities

· Confirm service appointments 48 hours prior to scheduled appointment.

· Coordinate with customers and Buckley Associates authorized Service Companies to execute service calls to repair equipment, provide equipment start-up services, or end user training.

· Utilize Microsoft Outlook scheduler to stay abreast of all appointment changes and equipment specific issues.
· Perform detailed on-site equipment evaluations and perform the necessary work including but not limited to field modifications, warranty issues, and controls trouble shooting.
· Able to effectively explain product symptoms and field conditions to factory techs.
· Provide electronic field reports to the customers, manufacturers and sales staff describing what was found, the work performed during inspections and recommendations.
· Maintain service logs for all service calls made by Buckley Associates or service company technicians.

Job Requirements

· This position will require a general understanding of mechanical systems and control strategies such as Constant Volume and VAV systems (i.e. Fans, VFD’s, Air Handling Equipment)
· This position will require a strong background in controls, reading wiring diagrams, ability to wire and rewire rooftop equipment, add/make controls changes to equipment on site.
· Applicant must have excellent communication skills (oral, written and listening) and be able to work under pressure.
· Applicant must be well versed in Microsoft Office Suite (Outlook, Word, and Excel) and IPAD/IPHONE.
· Demonstrate ability to multitask, organization skills, and attention to the details.
· Ability to work in a high stress environment, maintain composure and treat others with respect.
· Extremely efficient, with excellent time management skills
· This position comes with a fair amount of Autonomy; the successful candidate will have the responsibility to be productive and schedule/reschedule service visits to avoid making the customers wait for start-up.

Education and Experience Requirements
· Minimum of 3 years’ experience servicing commercial HVAC equipment
· MA Refrigeration Technician License and RSES Refrigerant Usage Certification
· Minimum OSHA-10 Certified

Physical Requirements
Occasionally lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices); carry ladders; work from heights, work in small crawl spaces