OVERVIEW
The Rhode Island Energy Customer Choice Specialist will develop a working knowledge of the daily activities of the Company’s Customer Choice program, including but not limited to monitoring daily activities; acting as contact for natural gas marketers and large, high volume choice program customers; and complying with all internal, RIPUC and FERC guidelines. In addition, the Customer Choice Analyst assists team members with contract administration for natural gas marketers and large customers, allocating pipeline and storage capacity to natural gas marketers, and reporting activities associated with the choice program. The Customer Choice Analyst will be required to gain knowledge of the new energy trading and risk management systems and ensuring customer choice activity is recorded in the system as required.
RESPONSIBLITIES
Support the team in meeting Pipeline Operations goals and customer choice program objectives.
Support the natural gas business and direction of PPL RI.
Adhere to all PPL RI regulatory and management compliance requirements.
Develop knowledge of the Company’s Customer Choice program including providing nomination requirements to natural gas marketers; and acting as Company representative in certain communications with natural gas marketers.
Fielding inquiries from natural gas marketers and providing timely responses.
Support and develop knowledge of new internal/external customer choice EBB’s and computer systems.
Data entry and disseminating information as required.
In conjunction with Gas Control and Senior Customer Choice Specialist, issue Operational Flow Orders (OFOs) and track natural gas marketer compliance with OFOs.
Support monthly billing process for natural gas marketers.
Maintain working knowledge of RIE’s pipeline and storage contracts. When required, assist in regulatory filings affecting natural gas deliveries to the Company. Aid in implementation of approved program changes.
Periodic support to the Scheduling Desk.