Supervises, directs, and coordinates staff and contractors engaged in Building Maintenance and Trades, including HVAC, Plumbing, Electrical, Painting, Locksmith, and Carpentry. Ensures proper operation, maintenance, reliability, economic operation, safety, and regulatory compliance for building components, systems, and equipment. Assists the Director of Facilities Operations with the development of long-range plans, budgets, and programs for the effective stewardship of campus buildings and facilities. Serves in the capacity of the Director of Facilities Operations in their absence.

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JOB DESCRIPTION

* Supervises and directs six (6) union trades shops as well as contracted vendors to maintain campus facilities.
* Directly supervises employees in Building Maintenance and Technical Trades and contracted services in a union environment.
* Provides leadership and daily oversight of union trades staff, including monitoring performance, compliance, recognition, professional training and development, and progressive discipline when needed.
* Regularly inspects and evaluates the physical condition and operation of facilities, productivity of staff, and quality of work.
* Optimizes the size and makeup of work crews, balancing in-house and contracted labor.
* Prioritizes and assigns tasks and work orders; inspects and monitors for completion and closeout; approves overtime work as needed.
* Develops, implements, and enhances job skill training programs.
* Plans, executes, and assesses operational changes to improve staff and contractor performance and increase customer satisfaction.
* Works with the Director to determine appropriate, efficient, and sustainable staffing levels.
* Analyzes processes and identifies opportunities for improvement and application of industry best practices.
* Suggests changes in working conditions and use of equipment to increase efficiency.
* Assists in developing and implementing departmental policies and standard operating procedures.
* Adheres to all departmental and university practices, policies, and procedures.
* Approves employee time sheets.
* Maintains a positive attitude, is proactive and productive in problem-solving, and exhibits exemplary attributes for teamwork, mutual respect, and support.
* Oversees and coordinates routine and preventive maintenance across campus.
* Responsible for emergency, planned, and routine maintenance and repair of buildings, equipment, and systems.
* Provides technical expertise; assists staff in diagnosing system and equipment malfunctions and resolving problems.
* Prioritizes, schedules, issues, and assigns work orders, duties, and tasks.
* Develops, implements, and maintains an effective preventive maintenance program to minimize life-cycle costs, optimize resource allocation, and maximize reliability and service.
* Serves as liaison to Capital Projects for all aspects of trades support.
* Serves as Project Manager for facilities-related projects as directed.
* Provides timely and comprehensive customer service to the campus community.
* Communicates daily with key customers at all levels regarding work progress, potential delays, and solicits feedback.
* Provides operational oversight with an emphasis on directing change and improvement in practices and performance standards.
* Utilizes a web-based work order management tool for work orders, preventive maintenance, quality assurance, and customer service.
* Improves maintenance work processes to ensure optimal use of resources.
* Coordinates and leads facilities-related emergency response efforts across campus.
* Serves as the Incident Commander, in the absence of the Director of Facilities Operations, during facilities-related emergencies.
* Participates as an after-hours on-call manager, overseeing all facilities areas, and is assigned to a rotation for 24/7 response.
* Responds as needed to emergencies, weather-related events, and special situations.
* Provides and oversees emergency response as required and according to departmental protocol.
* May perform activities of supervised workers in emergency or special circumstances.
* Coordinates safety training and inspections with the Environmental Health & Safety office.
* Ensures all health and safety policies, procedures, and programs are followed to maintain a safe and healthy work environment.
* Oversees safety and instructional training on the proper use of supplies, equipment, and work practices.
* Reports unsafe conditions, equipment issues, or vandalism.
* Identifies and assesses risks associated with maintenance operations.
* Maintains continual readiness for inspections by agencies such as Fire, Health, DEP, and EPA.
* Performs all other duties and responsibilities as assigned or directed by the supervisor.

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Requirements:

* 4-year bachelor’s degree in facilities management, engineering, or equivalent experience in a related field.
* Preferred: Massachusetts Construction Supervisor License and wastewater experience.
* 6 to 10 years of progressive hands-on and supervisory experience in trades and operations.
* Knowledge of building systems, construction, operations, safe work practices, and maintenance.
* Technical expertise in the latest engineering trends and practices, including local, state, and federal regulations, as well as environmentally sustainable practices.
* Experience coaching and developing respect and productivity among staff in a union environment.

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Salary Grade 10: $95,000 – $110,000 per year (depending on experience)

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Supervises, directs, and coordinates staff and contractors engaged in Building Maintenance and Trades, including HVAC, Plumbing, Electrical, Painting, Locksmith, and Carpentry. Ensures proper operation, maintenance, reliability, economic operation, safety, and regulatory compliance for building components, systems, and equipment. Assists the Director of Facilities Operations with the development of long-range plans, budgets, and programs for the effective stewardship of campus buildings and facilities. Serves in the capacity of the Director of Facilities Operations in their absence.

RESPONSIBILITIES

* Supervises and directs six (6) union trades shops as well as contracted vendors to maintain campus facilities.
* Directly supervises employees in Building Maintenance and Technical Trades and contracted services in a union environment.
* Provides leadership and daily oversight of union trades staff, including monitoring performance, compliance, recognition, professional training and development, and progressive discipline when needed.
* Regularly inspects and evaluates the physical condition and operation of facilities, productivity of staff, and quality of work.
* Optimizes the size and makeup of work crews, balancing in-house and contracted labor.
* Prioritizes and assigns tasks and work orders; inspects and monitors for completion and closeout; approves overtime work as needed.
* Develops, implements, and enhances job skill training programs.
* Plans, executes, and assesses operational changes to improve staff and contractor performance and increase customer satisfaction.
* Works with the Director to determine appropriate, efficient, and sustainable staffing levels.
* Analyzes processes and identifies opportunities for improvement and application of industry best practices.
* Suggests changes in working conditions and use of equipment to increase efficiency.
* Assists in developing and implementing departmental policies and standard operating procedures.
* Adheres to all departmental and university practices, policies, and procedures.
* Approves employee time sheets.
* Maintains a positive attitude, is proactive and productive in problem-solving, and exhibits exemplary attributes for teamwork, mutual respect, and support.
* Oversees and coordinates routine and preventive maintenance across campus.
* Responsible for emergency, planned, and routine maintenance and repair of buildings, equipment, and systems.
* Provides technical expertise; assists staff in diagnosing system and equipment malfunctions and resolving problems.
* Prioritizes, schedules, issues, and assigns work orders, duties, and tasks.
* Develops, implements, and maintains an effective preventive maintenance program to minimize life-cycle costs, optimize resource allocation, and maximize reliability and service.
* Serves as liaison to Capital Projects for all aspects of trades support.
* Serves as Project Manager for facilities-related projects as directed.
* Provides timely and comprehensive customer service to the campus community.
* Communicates daily with key customers at all levels regarding work progress, potential delays, and solicits feedback.
* Provides operational oversight with an emphasis on directing change and improvement in practices and performance standards.
* Utilizes a web-based work order management tool for work orders, preventive maintenance, quality assurance, and customer service.
* Improves maintenance work processes to ensure optimal use of resources.
* Coordinates and leads facilities-related emergency response efforts across campus.
* Serves as the Incident Commander, in the absence of the Director of Facilities Operations, during facilities-related emergencies.
* Participates as an after-hours on-call manager, overseeing all facilities areas, and is assigned to a rotation for 24/7 response.
* Responds as needed to emergencies, weather-related events, and special situations.
* Provides and oversees emergency response as required and according to departmental protocol.
* May perform activities of supervised workers in emergency or special circumstances.
* Coordinates safety training and inspections with the Environmental Health & Safety office.
* Ensures all health and safety policies, procedures, and programs are followed to maintain a safe and healthy work environment.
* Oversees safety and instructional training on the proper use of supplies, equipment, and work practices.
* Reports unsafe conditions, equipment issues, or vandalism.
* Identifies and assesses risks associated with maintenance operations.
* Maintains continual readiness for inspections by agencies such as Fire, Health, DEP, and EPA.
* Performs all other duties and responsibilities as assigned or directed by the supervisor.

---

Requirements:

* 4-year bachelor’s degree in facilities management, engineering, or equivalent experience in a related field.
* Preferred: Massachusetts Construction Supervisor License and wastewater experience.
* 6 to 10 years of progressive hands-on and supervisory experience in trades and operations.
* Knowledge of building systems, construction, operations, safe work practices, and maintenance.
* Technical expertise in the latest engineering trends and practices, including local, state, and federal regulations, as well as environmentally sustainable practices.
* Experience coaching and developing respect and productivity among staff in a union environment.

---

Salary Grade 10: $95,000 – $110,000 per year (depending on experience)

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Maintenance Technician (Full-Time) – Worcester, MA

Audubon Property Management, LLC

Audubon Property Management, LLC is seeking a dedicated, skilled, and customer-service-oriented Maintenance Technician to join our team at a residential property located in Worcester, MA. This is a full-time, hands-on position responsible for maintaining the physical integrity, safety, and appearance of the property. The ideal candidate will bring a strong technical background, a proactive mindset, and a collaborative attitude to support a well-maintained and welcoming living environment for our residents.
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Key Responsibilities:

As a Maintenance Technician, your responsibilities will include, but are not limited to:

• HVAC Maintenance & Repair:
Service and troubleshoot a variety of heating and cooling systems, including heat pump and forced induction systems. Support seasonal maintenance to ensure optimal performance and energy efficiency.

• Plumbing, Electrical & Carpentry Work:
Perform general repairs and maintenance of plumbing fixtures, electrical outlets and lighting, and basic carpentry tasks such as drywall, door hardware, and cabinetry.

• Appliance Repair:
Diagnose and repair common residential appliances, including ranges, dishwashers, refrigerators, washers, and dryers.

• Painting & Surface Restoration:
Perform interior and exterior painting, drywall patching, and other cosmetic repairs to maintain unit and property aesthetics.

• Preventative Maintenance:
Conduct routine preventative inspections and servicing of building systems and equipment to reduce downtime and prolong asset life.

• Pool Care & Maintenance:
Maintain and clean the pool and surrounding area, monitor chemical levels, and ensure compliance with local health and safety codes.

• Emergency Response & On-Call Duties:
Respond promptly to after-hours maintenance emergencies as part of an on-call rotation, including weekends and holidays as needed.

• General Property Upkeep:
Ensure the property is safe, clean, and well-maintained by addressing maintenance issues promptly and reporting any concerns to management.

• Team Collaboration:
Work closely with the Maintenance Director and other maintenance personnel to coordinate work assignments and maintain a consistent standard of excellence.
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Required Qualifications:
• Strong working knowledge of HVAC, plumbing, carpentry, electrical systems, and appliance repair.
• Demonstrated ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Valid driver’s license with reliable personal transportation.
• Strong verbal and written communication skills; ability to interact professionally with residents, team members, and vendors.
• High school diploma or GED equivalent required.
• Must pass a background check.
• Availability to respond to emergency calls and participate in a rotating on-call schedule.
• Possession of basic hand and power tools required for daily tasks.
• Positive attitude, strong work ethic, and a commitment to providing exceptional customer service.
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Performance Expectations:
• Complete all assigned maintenance tasks efficiently, thoroughly, and in line with industry and company standards.
• Maintain open, respectful, and timely communication with the Maintenance Director and other team members.
• Represent the company with a neat and professional appearance at all times.
• Demonstrate a resident-first mindset, resolving issues with urgency and care.
• Support a safe, inclusive, and team-oriented work environment.
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This position offers the opportunity to grow your career with a reputable property management company that values quality work, customer service, and team collaboration. If you’re a skilled maintenance professional looking for a stable and rewarding opportunity, we encourage you to apply.