All new hires need to be on-boarded through the New Hire On-boarding ticket. This ticket creates all necessary child tickets for having all of the appropriate accounts' setup including email, IDs and other MMA accounts that you may have.

A new hire ticket should be put in at least 10-14 days before the new employee's start date by the new hire's supervisor.

The first day the employee starts, they will need to come to the Service Desk to get their ID and register it for printing, set up their accounts and set up their laptop, where applicable.

Please reach out to the Service Desk with any questions or concerns.

 servicedesk@maritime.edu
508-830-5308.

All employees who leave the Academy must be off-boarded through the Off-Boarding ticket. This ticket creates all the needed tickets for account closures, accesses as well as record updates. This includes contract employees who are not coming back the following semester and employees that are only here 1 semester a year. Tickets need to be created for each individual, separately.

Please reach out to The IT Service Desk with any questions or concerns.
servicedesk@maritime.edu
508-830-5308

If your ID stopped working or you need a replacement ID, stop by the Service Desk and we will check your account and fix or replace it if needed.

If you have lost your ID and need to replace it, there is a $25. - $28, depending on how you pay, fee. To receive a new ID, go to Self Service and under finances, find the ID card button and pay. Show the receipt to an employee at the desk and we will replace your ID.

New IDs need to be set up at the printer. 

• Submit a Service Desk ticket to provision your Blackboard course for Panopto
• Access Panopto
• Recording
• Edit a Video
• View a Video
• Share a Video

• Instructor Quick Guide
• Responds Introduction Video
• Preparing an exam
• 10 Reasons to use LockDown Browser

Your My Maritime username and password will allow you to access most of the computing services that Massachusetts Maritime Academy offers.  My Maritime is built on a cloud-based service provided by Microsoft that allows you to manage your password and security settings.  It is a self-service password portal and requires additional information to enroll and secure your account.  Please follow the instructions below to enroll or manage your My Maritime.  The following systems that you can access with your My Maritime credentials are: 

• Gmail
• Academy-owned computers
• FollowMe printing service
• On-line printing
• Self Service
• Blackboard
• Wifi (Maritime Wifi is best)
• Coursedog
• Library resources
• Rave emergency notification

1. Go to My Maritime. You will see the Microsoft Sign-in screen.

2. Enter your username and password. Your username is your Massachusetts Maritime Academy email address and if you are a student this will be first.lastname@maritime.edu. (e.g. John Doe as a student is john.doe@maritime.edu). If you are a faculty or staff member, this will be firstinitial+lastname@maritime.edu. (e.g. John Doe as a staff member would be jdoe@maritime.edu). 

3. Click Next. You will see the My Maritime “Enter password” screen.  

4. If this is the first time logging in as a new user (i.e. incoming freshman), you should have received an email from the Massachusetts Maritime Academy Service Desk.  If you did not receive this email please contact the Massachusetts Maritime Academy Service Desk. Upon first login you will be prompted to change your password.  You cannot use an old password. This new password will need to:

1. must consist of at least 8 characters
2. must have at least 3 of the following: lowercase letters, uppercase letters, digits, or special characters (~!@#$%^&**(){}?)
3. cannot contain your first or last name
4. cannot use an old password

5. Enter your password and click the “Sign in” button.

6. If you have never logged into "My Maritime" (new or current user), you will need to add the security settings, (MFA, Multi Factor Authentication) to your account to be able reset your password.

7. To secure your account, you will need to set up at least two of the four options shown below:

• Office Phone (Faculty & Staff)
• Mobile Phone (text or call)
• Personal Email
• Security Questions

8. Click on the "Set it up now" link for the two options of your choice and follow the instructions for each option.  For example, if you choose mobile phone, the system will send a text or call and ask you to verify your account.  Once your security settings are complete, you will be logged into your My Maritime account page. From your account page, you can update your security settings or change your password, whenever needed.

9. Your password will need to be reset every 6 months.

Maritime Wifi:

If you cannot access your Maritime Wifi with your password and get a note that you need to change your password, go to: My Maritime and reset your password. If you need assistance, please stop by or call the Service Desk.

• Maritime Wifi should be used by students, faculty and staff who want to print from their personal laptop using PrinterOn
• Using certain MMA programs will not work if you are not using Maritime Wifi.

Important note: If you change your password, update your phone & Ipad Wifi password also to avoid getting locked out of your accounts. 

Guest Wifi:
Should be used for MMA visitors.
Personal email must be used to access the Wifi

Ethernet Plug:

For MMA issued laptops, if you have changed your password off campus, you will need to be plugged in for the first login with your new password. 

Self-Service is Massachusetts Maritime Academy's interface used for

• Academic Planning
• Advising
• Financial Aid
• Payments
• Undergraduate Course Registration

Explore the pages listed below to learn how to use Self-Service.

Go to Self Service 

Live Instances
Colleague UI (internal access only)
Informer 5 (internal access only)
Self Service
Event Booking CourseDog
 

Test Instances
Colleague (internal access only)
Colleague2 internal access only)
Self Service TEST  (correlates to Colleague Test) 
Event Booking CourseDog (Test)

September 8, 2026
Tech Tip # 1
Did you know an email sent from an @maritime.edu address alone does not make it a legitimate email? Scammers can spoof an email for phishing purposes.

1. Phishing - Scammers are especially active at the start of the semester, when everyone is busy preparing for a new academic year. An email may appear to come from someone at Massachusetts Maritime Academy, but that does not necessarily mean it is legitimate.

Red flags include:

• Seems too good to be true
• Creates a strong sense of urgency or pressure
• Requests personal, financial, or login information
• Asks you to click a link or download an unexpected attachment

When in doubt, don’t click. Instead, contact the person the email claims to be from using a trusted method and confirm that they sent it.

Stay vigilant. Protect your data. Protect the Massachusetts Maritime Academy community.

2. Microsoft Office – While you are a student, staff or faculty member at MMA, the Academy offers the Microsoft Office Suite at no charge. You can download it to your personal device.

Note: All MMA Academy-issued computers will already have the Microsoft Office Suite on it.

Microsoft Office Download

3. Printing from your personal device or a Maritime student computer – GoPrint​: Log in to GoPrint with your Maritime credentials and follow the instructions to print. ​Give it a minute or 2 to ​r​each the printer, scan your ID at the printer to​ retrieve your job.

4. Printing your schedule – To print in black and white, follow these instructions: Print schedule. If you need to print it in color, follow the instructions to create a PDF and use a kiosk in the 1st- or 3rd-floor printer rooms in the ABS building. Or email to: servicedesk@maritime.edu & ask that we print your schedule in color. Stop by the Service Desk in the library, aka ABS, to pick up your schedule.

For printing assistance, stop at the Service Desk located on the first floor of the ABS building.

If you’ve found these tech tips helpful​, check out our previous archived Tech Tips. You can find the link on the IT Service Desk home page, under “Previous Semester’s Tech Tips”.

Watch for our "Did you know?" tech tips every Monday morning.

For any questions or assistance, contact the IT Service Desk.

IT Service Desk
servicedesk@maritime.edu
508-830-5308|
IT Service Desk - Webpage​ Faculty & Staff
IT Service Desk – Webpage Students

Do you have a device you need to connect to the Wifi?

To connect your device to Wifi, you will need to fill out a Service Desk ticket and add the following information to it:

• MAC address off of the equipment.
• The type of equipment, smart tv, gaming console...

Filling out the ticket > New Incident > Category = Hardware > Subcategory = Student Device or email servicedesk@maritime.edu