IT SERVICE DESK HELP
Visit: 1st floor of the ABSIC building
Email: servicedesk@maritime.edu
File a Service Desk Ticket
Call: 508-830-5308
ABSIC BUILDING HOURS
Monday to Sunday - 0600 to 2300
IT Service Desk Spring 2025 Hours
Sunday: 1430 - 2000
Monday: 0730 - 2100
Tuesday: 0730 - 1730
Wednesday: 0730 - 2200
Thursday: 0730 - 2100
Friday: 0730 - 1730
CLOSED Saturday
STAFF
Colleen Roy, IT Service Desk Supervisor
croy@maritime.edu
508-830-5301
Ramon Lopez, IT Service Desk Technician
rlopez@maritime.edu
508-830-5302
Owen Kennedy, IT Service Desk Technician
okennedy@maritime.edu
508-830-5303
Jason Uvanitte, IT Service Desk Technician
juvanitte@maritime.edu
508-830-5308
IT Service Desk
Faculty & Staff
We strive to provide excellent customer service, and knowledgeable support to the Academy community. We collaborate with all of our technology team members regularly to find the most efficient outcome for you. We offer support for your technology, software & online accounts, as well as personalized training needs.
Create an IT Service Desk Ticket
Don't forget to check out our Knowledge base Solution Articles
Academy Issued Computers
Full-time employees are provided with a single laptop for use at Massachusetts Maritime Academy. These are replaced every 4 years. We also have a number of equipment types for short-term borrowing.
Weekly Tech Tips
Spring 2025
4-28-25
Blue Light Filter Reduction
Did you know there are many benefits to using a blue light filter?
A blue light filter helps reduce the amount of blue light emitted by screens, such as those on
smartphones, computers, and TVs. Here are the primary benefits:
Reduces Eye Strain. Prolonged exposure to blue light can cause digital eye strain, leading to
symptoms like dry eyes, headaches, and blurred vision. A blue light filter minimizes these
effects, especially during long periods of screen use.
Improves Sleep Quality. Blue light can suppress melatonin production, a hormone that regulates
sleep. By reducing blue light exposure in the evening, a filter can help maintain a healthy sleep
cycle and improve sleep quality.
When to Use a Blue Light Filter Evening or Night: To avoid disruptions in your sleep cycle.
Prolonged Screen Use: During work or gaming sessions to reduce eye strain. Low-Light
Environments: To prevent excessive brightness and glare.
If you’ve found these tech tips helpful check out our previous archived tech tips: Archived Tech
Tips
For any questions or assistance, please contact the Service Desk.
Watch for our, "Did you know?" tech tips every Monday morning.
IT Service Desk
servicedesk@maritime.edu
508-830-5308
Latest Technology News Monthly
May
Tennessee Enacts ELVIS Act to Protect Performers
This legislation aims to protect performers from unauthorized AI-generated impersonations of their voices and images.
Time to Upgrade from Android 12 or Older.
Google is updating Android. Now, the platform requires a security update to be run within the last year on devices using Android 13 or higher.
Mass Maritime Technology News & Announcements
Phishing Emails / Gift Card Scam
by Victoria Redmond
There have been a few "spear" phishing emails and text messages going around impersonating staff, faculty, and Admiral McDonald. This reminds us that cyber criminals are still using this approach to get people's attention and, in the end, get their money and/or identity. No one from the Academy is going to be asking for gift cards.
Please continue to be vigilant when reading your Mass Maritime email to identify these types of emails. Always check the full email of the sender and if you do not recognize the sender and subject, delete the email. These emails came from non-Maritime accounts i.e. @gmail.com and not @maritime.edu.
If you open an email and it looks like a phishing email, use the "PhishAlarm" button on the right-hand side of your Inbox to let IT know that you suspect an email. This allows IT to take a deeper look at the email and block the sender, if needed. You can also hit the "Report Spam" button at the top of your Inbox to let Google know that you suspect an email. This helps to send future emails from this sender directly to your Spam folder. Always delete any suspected phishing emails as your last step.
Thank you for your attention and help with this important subject! Let's stay safe from cyber criminals!
New Telephone System
Our campus telephone system was migrated to the cloud over Sea Term. One change to note is that you no longer need to dial a 7 for an outgoing call.
You will need to setup your voicemail pin on the cloud system. Follow these instructions:
- Go to https://user.webex.com/webappng/hub/welcome
- Go to "Settings" - "Calling" - "Voicemail".
- Click the "Reset voicemail PIN" button on the second line. You can use the same voicemail PIN you had with the other phone system or create a new one.
- Once your voicemail PIN is reset, you can record a greeting on your phone by pressing the voicemail button.
The Jabber software app is being replaced with the WebEx softphone app. WebEx should already be installed on your Maritime device. Login with your My Maritime credentials.
Learn more about WebEx
Good to Know
Google's website legitimacy checker
How to report spam
Contract employees - Free while you are under contract
Microsoft Office Suite via MMA
MMA MacOS - Changing your password
Printing from your personal computer
Archived Tech Tips
Spring 2025
4-14-25
Setting up Your Device with Wi-Fi
Did you know you can use smart devices within the dorms? Whether you have a smart tv or even a gaming console, reach out to the service desk and we can help you get set up. Our best recommendation is to create a ticket by emailing servicedesk@maritime.edu with what device you have and the device’s MAC address. We will need to have the device MAC address in order to add it to our allow list.
To find your PS5's MAC address, go to Settings on the home screen, then select System, and finally choose Console Information.
4-07-25
Password Protection
Did you know there is a password cracking that is referred to as a Brute Force attack?
A brute force attack is a cybersecurity attack where an attacker attempts to gain unauthorized access to a system, account, or encrypted data by systematically trying all possible combinations of passwords, encryption keys, or PINs until the correct one is found. It relies on trial and error rather than exploiting specific vulnerabilities.
3/31/25
Laptop Life Extended
Did you know there are many ways to keep your device up to date and in good working order?
To keep your device in the best working order there are a few key things we at the Service Desk would like to remind you of.
Optimize Battery Health Avoid letting the battery drain completely; aim to keep it between 20% and 80% most of the time. Don't keep your laptop plugged in 24/7. If it supports battery health mode, enable it. Use the manufacturer-recommended charger.
3-24-25
Charging Stations
Did you know the ABS is well equipped with charging stations for various devices? We have charging stations at both the Service Desk on the 1st floor and just in front of the Commuter Lounge located on the 2nd floor. Whether you’re in need of a quick charge for your laptop, phone, or even a calculator, we have you covered.
If you need to rush off and don’t have your charger with you, you could even borrow a computer adapter or a calculator at the Service Desk to use on the go.
If you’ve found these tech tips helpful check out our previous archived tech tips: Archived Tech Tips
For any questions or assistance, please contact the Service Desk.
Watch for our, "Did you know?" tech tips every Monday morning.
IT Service Desk
servicedesk@maritime.edu
508-830-5308
3-17-25
Schedule Email Send
Did you know you can schedule emails to be sent at a later date?
Within Gmail click the compose email to start writing an email. Look below next to the send button you will see a down arrow. From there you can schedule when the email will be sent.
3-10-25
Coursedog Room Scheduling
Did you know you can reserve a room for studying, interviews, or meetings?
Mass Maritime uses Coursedog to allow faculty, staff, and students to book a room on campus.
03-03-25
Digital Detox
Did you know?
There are ways to take a break from technology and detox.
A digital detox can help you reduce stress, improve focus and create a healthier relationship with technology.
Fall 2024
12-16-24
The Service Desk Issues ID Card Replacements
Did you know?
See More
12-09-24
How to have Multiple Tabs Open When Opening a New Chrome Browser
Did you know?
Each time you open a new session of Chrome, you can have your bookmarks automatically open. Within Google Chrome click on the 3 dots in the top right corner.
12-02-24
Google Meet Features
Did you know?
There are many helpful features to take advantage of within Google Meet?
11-25-24
Send Messages and Attachments Confidently Through Gmail
Did you know?
You can use Gmail to send messages & attachments confidentially?
11-18-24
Discovering Fake Public Wi-Fi Networks
Did you know?
There are ways to detect fake public Wi-Fi networks?
An evil twin is a rogue access point with wireless capabilities that can be set up with any phone or laptop. The hacker will set up a duplicate wireless network that looks and acts the same way as the original network.
11-12-24
Encryption and Password Protection
Did you know?
There is a way to encrypt or password protect your documents.
11-4-24
Help if You Lost Your Apple or Windows Equipment
Did you know?
If you've lost your MAC or PC device there are ways to find, lock, or in some instances wipe your device.
10-28-24
Checking for Website Legitimacy
Did you know?
There are several ways to tell if a website is fake.
Many fake websites on the surface appear to have legitimate URLs, but they contain slight variations or even spelling mistakes.
10-21-24
Password Managers
Did you know?
A password manager is a program you can use on your phone, tablet or computer to securely store your passwords. Once you’ve logged into the password manager using a master password, it will generate and remember the passwords for all of your online accounts.
10-14-24
How to Stop Windows Applications from Running at Startup
Did you know?
Too many startup applications can bog down your computer? Go to the article below and begin removing them from startup.
10-07-24
Convert Your Handwritten Notes
Did you know?
You can convert your handwritten notes into a digital document? If you prefer to take notes by hand, there is a way to make a digital copy. By clicking the link below you can upload a picture of your notes and convert it to either a word, excel, or plain text file.
9-30-24
AI
Did you know?
AI tools can assist in providing feedback, creating content, and personalizing learning experiences.
9-23-24
MFA
Did you know?
Mass Maritime Academy requires Multi-factor authentication.
Multi-factor authentication, MFA, is a quick and easy way to add an extra layer of protection to your Maritime account. This extra step acts like an extra lock designed to protect accounts from unauthorized access.
9-16-24
Keyboard Shortcuts
Did you know?
There are many easy to use and helpful keyboard shortcuts on both PC & MAC.
9-9-24
Apporto
Did you know?
Your campus computers are equipped with Virtual Machines (Apporto).
Spring 2024
4-8-24
Snipping
Did you know there is an application on your Windows PC that allows you to capture images of items displayed on your monitor? It is called Snipping Tool and should already be installed on your PC. To find it, go to the search box on the lower left side of your screen and start typing "Snipping Tool".
4-01-24
Passwords
Did you know Massachusetts Maritime Academy's password policy requires you to update your password every 6 months? Passwords must also meet the IT Department's guidelines for password complexity. Visit myaccount.microsoft.com to update your password.
3-25-24
Phishing
Did you know phishing emails are becoming more common? Bad actors will use different social engineering techniques to try and steal personal data. When in doubt verify who the sender is. Phishing emails can look legitimate but there are a few key things to be mindful of.
3-18-24
Printing
Did you know if you are trying to print a document from one of our computers here on campus there is no need to upload to PrinterOn? Within the document just simply go to file > print for word documents or look for the little printer icon in the top right corner for pdfs.
3-11-24
Loaning Equipment
Did you know the IT Service Desk offers an equipment loaner program? Calculators and laptops are a couple of the things we loan on a first come first serve basis. We also offer students Ethernet cables free of charge. See the accordion box below, Equipment Borrowing, to learn more about what we offer and our loaning policy.
3-04-24
Restarting Your Computer:
Did you know that it is important to restart your computer at least once a week. By restarting your computer, it allows your system to implement critical patches and updates that will keep your computer
secure.
2-26-24
Microsoft Office Download:
For students and contract employees here at MMA, Library and Technology Services offers a free version of Microsoft Office you can download onto your personal device.
2-19-24
Backing up your files to the cloud:
Did you know you can access your files on any device by uploading your files to Google Drive. Backing up files to the cloud can also ensure you don’t lose all of your classwork in the event of hardware failure.
2-12-24
Gmail Categories:
Did you know you can have multiple tabs in your Inbox with Gmail Categories? Gmail has 5 default Categories and allows your email to be sorted into different tabs, such as Social or Promotions.
Archived Technology News Monthly
2025 Tech News Monthly
April
Windows Update causes scammers to target Mac users
New update in windows stops 90% of browser phishing scam. Scammers now targeting Safari browser.
ChatGPT disables new feature after a day.
Studio Ghibli trend from AI image creations
March
Windows Updates Task Manager
Getting real results from Windows' feature.
Goodbye Skype
Skype is shutting down after 20 years.
2024
October
Optical Character Recognition (OCR)
Ever save a document as a PDF and need to edit it?
Notes saved on paper and need a digital version?
Scan it and convert it back to editable text.
September
CAN your ISP tell if you're using a VPN: from XDA
Find you're unable to access some MMA sites, turn off the VPN.
Some sites need to know the network.
April
Meet The New Google Sign-in Page: from The Verge
It's a little more horizontal than it used to be, but it's still Google
March
Passkeys: from the Verge
All the news and updates around password less sign-on.
AT&T News: from CNN Business
AT&T says service has been restored after a massive, nationwide outage. Authorities are investigating.
February
Tech Standard to Reshape Shipping one Brick at a Time
The S-100 framework has been given teeth to drive maritime digitalization (Source: TradeWinds New)
Coursedog (Room Scheduling)
Massachusetts Maritime Academy uses Coursedog to schedule rooms and spaces for meetings and events. All staff and faculty are invited to use this scheduling software to ensure that room and space usage is properly accounted for. Use "My Maritime" credentials to log into Coursedog. Conference rooms are on a first come first serve basis.
Employee New & Returning Accounts Setup
All new hires need to be on-boarded through the New Hire On-boarding ticket. This ticket creates all necessary child tickets for having all of the appropriate accounts' setup including email, IDs and other MMA accounts that you may have.
A new hire ticket should be put in at least 10-14 days before the new employee's start date by the new hire's supervisor.
The first day the employee starts, they will need to come to the Service Desk to get their ID and register it for printing, set up their accounts and set up their laptop, where applicable.
Please reach out to the Service Desk with any questions or concerns.
servicedesk@maritime.edu
508-830-5308.
Employee Off-Boarding Accounts Deactivation
All employees who leave the Academy must be off-boarded through the Off-Boarding ticket. This ticket creates all the needed tickets for account closures, accesses as well as record updates. This includes contract employees who are not coming back the following semester and employees that are only here 1 semester a year. Tickets need to be created for each individual, separately.
Please reach out to The IT Service Desk with any questions or concerns.
servicedesk@maritime.edu
508-830-5308
Equipment Borrowing
Equipment Available for Borrowing
Visit the IT Service Desk located on the 1st floor of the ABSIC building to loan equipment.
A variety of equipment is available for Maritime Faculty, Staff, and students. You will be asked to sign an Electronic Equipment Borrowing Agreement to check out the equipment and you are expected to return the equipment by the due date. If you need to use the equipment longer than the due date, you need to reach out to a Service Desk staff member and ask to renew/extend the equipment agreement.
Students - Overdue equipment may result in a Class II.
Review/Print our Equipment Borrowing Agreement
Our equipment for check-out includes:
Non-semester loans
Laptops
5-day checkout
- Lenovo laptops with Windows OS
- MacBook Pro laptops with Mac OS
Calculators
7-day checkout
- Non-programmable
- TI-83 Plus
- TI-84 Plus
- TI-84 Plus Silver Edition
Presentation Equipment
2-day checkouts
- Adapters for Macs and/or PCs
- Apple USB Type-C to Multiport/HDMI/USB/USBC
- USB Type-C to Multiport/HDMI/USB/USB-C
- USB Type-C to Ethernet
- USB Type-C to HDMI
- USB Type-C to multi-USB ports
- Portable projectors
- Portable projector screen with stand
- Presentation Remotes
- USB Document cameras
- Video recorder & Tripod
Semester Loan
Semester loan, 1st come 1st serve basis
I-clicker
Semester loan, 1st come 1st serve basis
Ethernet Cables
Need an Ethernet cord for your dorm room? Come to the Service Desk and ask. We have 6' and 10' cables and longer if needed.
Google Workspace and Email
The Academy uses Google Workspace for productivity and collaboration tools.
As a Maritime faculty or staff member, your email address will be your first initial + your last name + @maritime.edu. Your password is linked with My Maritime. If you have not yet enrolled, please enroll at My Maritime.
We support Gmail as the standard email service. Please refer to Google Help Docs for support.
ID Replacement
If your ID stopped working or you need a replacement ID, stop by the Service Desk and we will fix or replace it. You can also put in a ticket at FreshService.
You will need to set up your ID at a copier in order to access your accounts and print.
Lecture Capture with Panopto
MFA (Multi-Factor Authentication) Setup
Note: If you have already set up your MFA but have since gotten a new phone, please reach out to the Service Desk. Your phone will need to be re-set up.
Follow these instructions to set up your MFA. You need 2 forms of security setup. You will need to sign in with your maritime.edu email and password.
Open My Maritime > choose Security Info from the link on the left > + Add sign-in method. Follow instructions to complete setting up your Multifactor.
- Phone > Have your phone with you if you are going to use your phone.
- Application > Download 1 of the following apps and follow the instructions on the app.
- Microsoft Authenticator application
- Authy
- Alternatively, an authentication application of your choice.
- EMAIL > Open the application if you are using the Authy or Microsoft application.
You will need to verify between My Maritime account and the application/phone, texting or calling.
If you would like further assistance, stop by or reach out to the Service Desk.
servicedesk@maritime.edu
508-830-5308
Microsoft Office Download
Free Microsoft Office Suite:
- Students - while you are a student at MMA.
- Contract employees - while you are under contract.
Monitor Online Tests with LockDown Browser
My Maritime
Your My Maritime username and password will allow you to access most of the computing services that Massachusetts Maritime Academy offers. My Maritime is built on a cloud-based service provided by Microsoft that allows you to manage your password and security settings. It is a self-service password portal and requires additional information to enroll and secure your account. Please follow the instructions below to enroll or manage your My Maritime. The following systems that you can access with your My Maritime credentials are:
- Gmail
- Academy-owned computers
- FollowMe printing service
- On-line printing
- Self Service
- Blackboard
- Wifi (Maritime Wifi is best)
- Coursedog
- Library resources
- Rave emergency notification
1. Go to My Maritime. You will see the Microsoft Sign-in screen.
2. Enter your username and password. Your username is your Massachusetts Maritime Academy email address and if you are a student this will be first.lastname@maritime.edu. (e.g. John Doe as a student is john.doe@maritime.edu). If you are a faculty or staff member, this will be firstinitial+lastname@maritime.edu. (e.g. John Doe as a staff member would be jdoe@maritime.edu).
3. Click Next. You will see the My Maritime “Enter password” screen.
4. If this is the first time logging in as a new user (i.e. incoming freshman), you should have received an email from the Massachusetts Maritime Academy Service Desk. If you did not receive this email please contact the Massachusetts Maritime Academy Service Desk. Upon first login you will be prompted to change your password. You cannot use an old password. This new password will need to:
- consist of at least 8 characters
- have at least 3 of the following: lowercase letters, uppercase letters, digits, or special characters (~!@#$%^&**(){}?)
- not contain your first or last name
5. Enter your password and click the “Sign in” button.
6. If you have never logged into "My Maritime" (new or current user), you will need to add the security settings, (MFA, Multi Factor Authentication) to your account to be able reset your password.
7. To secure your account, you will need to set up at least two of the four options shown below:
- Office Phone (Faculty & Staff)
- Mobile Phone (text or call)
- Personal Email
- Security Questions
8. Click on the "Set it up now" link for the two options of your choice and follow the instructions for each option. For example, if you choose mobile phone, the system will send a text or call and ask you to verify your account. Once your security settings are complete, you will be logged into your My Maritime account page. From your account page, you can update your security settings or change your password, whenever needed.
9. Your password will need to be reset every 6 months.
Network, Wifi and Why
Maritime Wifi:
If you cannot access your Maritime Wifi with your password and get a note that you need to change your password, go to: My Maritime and reset your password. If you need assistance, please stop by or call the Service Desk.
- Maritime Wifi should be used by students, faculty and staff who want to print from their personal laptop using PrinterOn
- Using certain MMA programs will not work if not using Maritime Wifi.
Important note: If you change your password, update your phone & Ipad Wifi password also to avoid getting locked out of your accounts.
Guest Wifi:
Should be used for MMA visitors.
Ethernet Plug:
For MMA issued laptops, if you have changed your password off campus, you will need to be plugged in for the first login with your new password.
Printing and Copying
Printing from your personal computer
Printing from your personal computer:
Logging into PrinterOn:
Username:
Students = first.last name
Faculty & Staff = first initial + last name
Bookmark the PrinterOn page to easily find it for future printing.
For further assistance, speak to someone at the Library & IT Service Desk.
If you would like to print from your laptop while on campus, you need to be logged on to the Maritime Wifi. You can submit a print job electronically via PrinterOn after logging in with your My Maritime credentials. The document you are trying to print must be closed.
Printing from your MMA computer
1. Print a document from your computer > From your PC, print your document as you normally would do, (select File >> Print from your program). Your default printer should be FollowBW. If it is not, you will need to choose FollowBW as your printer or FollowColor for color printing.
2. Select your print job from a Ricoh Printer > Go to a Ricoh printer. Tap your MMA ID card on the card reader located on the top of the printer OR login manually with your My Maritime credentials. If this is your first time using your ID at a printer, you will need to enter your My Maritime credentials and click "Login". After this initial set-up, you will only need to tap your card and your account will be displayed. If you need help with this initial set up, please see a Service Desk staff member in the ABSIC building.
Select the “Follow-You Printing” button and choose the document(s) you want to print. Note: Any documents left in your queue, will be automatically deleted after 24 hours.
3. To scan a document to your email:
Place the document you want to scan in the printer. Tap your MMA ID card on the card reader located on the top of the printer OR login manually with your My Maritime credentials. Select the Scan-to-Me button.
4. To make copies:
Place your document(s) in the feeder or on the glass of the printer. Tap your MMA ID card on the card reader located on the top of the printer OR login manually with your My Maritime credentials. Select the Copier button on the printer.
Printing from public computers
You can print from desktops in the dorms and the ABS after logging into a computer with your My Maritime credentials. To print from a Maritime computer, choose File > Print > FollowBW on print-server or FollowColor on print-server. If you do not see the follow printers, choose "see more". Be sure to log out of your account when you're done. When you're ready to print, choose the printer you'd like to use and swipe your card. Your jobs will be listed and you can release them. Print jobs are stored for 24 hours on this system.
If you have never used this system, you will need to enroll. To enroll:
- Use your My Maritime credentials to log in to one of the desktop computers on campus.
- Send a document to FollowBW on print-server.
- Register your Maritime ID card at the 1st deck of the ABS; the Service Desk staff can assist you with this process.
- From now on you can swipe your ID card at any of the dorm or ABS printers to release your print jobs.
To print in Color, you must choose FollowColor on print-server. Color printers are located on the 2nd and 3rd floors of the ABSIC building.
Large Print and Copy Jobs
Faculty and Staff are able to send large print jobs to FedEx. You can use this request form to have FedEx do the printing for you or email the job to usa0386@fedex.com with any extra comments (eg three hole punch etc). Generally, FedEx sends print jobs back with a 48 hour guarantee.
Self Service
Self-Service is Massachusetts Maritime Academy's interface used for
- Academic Planning
- Advising
- Financial Aid
- Payments
- Undergraduate Course Registration
Explore the pages listed below to learn how to use Self-Service.
System Links
Live Instances
Colleague UI (internal access only)
Image Silo (Entity ID = 8385 )
Informer 5 (internal access only)
Self Service
Event Booking CourseDog
Test Instances
Colleague (internal access only)
Colleague2 internal access only)
Self Service TEST (correlates to Colleague Test)
Event Booking CourseDog (Test)
Wifi / Connecting your Personal Devices
Do you have a device you need to connect to the Wifi?
To connect your device to Wifi, you will need to fill out a Service Desk ticket and add the following information to it:
- MAC address off of the equipment.
- The type of equipment, smart tv, gaming console...
Filling out the ticket - New Incident > Category = Hardware > Subcategory = Student Device