All new hires need to be on-boarded through the New Hire On-boarding ticket. This ticket creates all necessary child tickets for having all of the appropriate accounts' setup including email, IDs and other MMA accounts that you may have.

A new hire ticket should be put in at least 10-14 days before the new employee's start date by the new hire's supervisor.

The first day the employee starts, they will need to come to the Service Desk to get their ID and register it for printing, set up their accounts and set up their laptop, where applicable.

Please reach out to the Service Desk with any questions or concerns.

 servicedesk@maritime.edu
508-830-5308.

All employees who leave the Academy must be off-boarded through the Off-Boarding ticket. This ticket creates all the needed tickets for account closures, accesses as well as record updates. This includes contract employees who are not coming back the following semester and employees that are only here 1 semester a year. Tickets need to be created for each individual, separately.

Please reach out to The IT Service Desk with any questions or concerns.
servicedesk@maritime.edu
508-830-5308

If your ID stopped working or you need a replacement ID, stop by the Service Desk and we will fix or replace it. You can also put in a ticket at FreshService. 

You will need to set up your ID at a copier in order to access your accounts and print.

• Submit a Service Desk ticket to provision your Blackboard course for Panopto
• Access Panopto
• Recording
• Edit a Video
• View a Video
• Share a Video

• Instructor Quick Guide
• Responds Introduction Video
• Preparing an exam
• 10 Reasons to use LockDown Browser

Your My Maritime username and password will allow you to access most of the computing services that Massachusetts Maritime Academy offers.  My Maritime is built on a cloud-based service provided by Microsoft that allows you to manage your password and security settings.  It is a self-service password portal and requires additional information to enroll and secure your account.  Please follow the instructions below to enroll or manage your My Maritime.  The following systems that you can access with your My Maritime credentials are: 

• Gmail
• Academy-owned computers
• FollowMe printing service
• On-line printing
• Self Service
• Blackboard
• Wifi (Maritime Wifi is best)
• Coursedog
• Library resources
• Rave emergency notification

1. Go to My Maritime. You will see the Microsoft Sign-in screen.

2. Enter your username and password. Your username is your Massachusetts Maritime Academy email address and if you are a student this will be first.lastname@maritime.edu. (e.g. John Doe as a student is john.doe@maritime.edu). If you are a faculty or staff member, this will be firstinitial+lastname@maritime.edu. (e.g. John Doe as a staff member would be jdoe@maritime.edu). 

3. Click Next. You will see the My Maritime “Enter password” screen.  

4. If this is the first time logging in as a new user (i.e. incoming freshman), you should have received an email from the Massachusetts Maritime Academy Service Desk.  If you did not receive this email please contact the Massachusetts Maritime Academy Service Desk. Upon first login you will be prompted to change your password.  You cannot use an old password. This new password will need to:

• consist of at least 8 characters
• have at least 3 of the following: lowercase letters, uppercase letters, digits, or special characters (~!@#$%^&**(){}?)
• not contain your first or last name

5. Enter your password and click the “Sign in” button.

6. If you have never logged into "My Maritime" (new or current user), you will need to add the security settings, (MFA, Multi Factor Authentication) to your account to be able reset your password.

7. To secure your account, you will need to set up at least two of the four options shown below:

• Office Phone (Faculty & Staff)
• Mobile Phone (text or call)
• Personal Email
• Security Questions

8. Click on the "Set it up now" link for the two options of your choice and follow the instructions for each option.  For example, if you choose mobile phone, the system will send a text or call and ask you to verify your account.  Once your security settings are complete, you will be logged into your My Maritime account page. From your account page, you can update your security settings or change your password, whenever needed.

9. Your password will need to be reset every 6 months.

Maritime Wifi:

If you cannot access your Maritime Wifi with your password and get a note that you need to change your password, go to: My Maritime and reset your password. If you need assistance, please stop by or call the Service Desk.

• Maritime Wifi should be used by students, faculty and staff who want to print from their personal laptop using PrinterOn
• Using certain MMA programs will not work if not using Maritime Wifi.

Important note: If you change your password, update your phone & Ipad Wifi password also to avoid getting locked out of your accounts. 

Guest Wifi:
Should be used for MMA visitors.

Ethernet Plug:

For MMA issued laptops, if you have changed your password off campus, you will need to be plugged in for the first login with your new password. 

Self-Service is Massachusetts Maritime Academy's interface used for

• Academic Planning
• Advising
• Financial Aid
• Payments
• Undergraduate Course Registration

Explore the pages listed below to learn how to use Self-Service.

Go to Self Service 

Live Instances
Colleague UI (internal access only)
Image Silo (Entity ID = 8385 )
Informer 5 (internal access only)
Self Service
Event Booking CourseDog
 

Test Instances
Colleague (internal access only)
Colleague2 internal access only)
Self Service TEST  (correlates to Colleague Test) 
Event Booking CourseDog (Test)

Do you have a device you need to connect to the Wifi?

To connect your device to Wifi, you will need to fill out a Service Desk ticket and add the following information to it:

• MAC address off of the equipment.
• The type of equipment, smart tv, gaming console...

Filling out the ticket - New Incident > Category = Hardware > Subcategory = Student Device