Responsibilities:
● Maintain, upgrade, and operate the Academy’s computer based simulation systems hardware and software to ensure these systems are fully operational for instructional needs.
● Assist in the creation and update of simulation exercises, as needed. Run simulation exercises for classes, as directed by instructors.
● Troubleshoot reported simulation system technical issues in an effort to quickly repair the simulator systems’ hardware and/or software malfunctions.
● Ensure technical issues related to a simulation system are fully documented in the Service Desk system.
● Work closely with simulation system vendors to ensure optimal operation of simulation systems.
● Consult with the simulation vendor to identify needed software and hardware upgrades. Participate in the scheduling and completion of software upgrades and hardware replacements to the simulation systems.
● Provide simulation system support for tours, open houses, and other campus events.
● Update existing charts and documentation pertaining to the simulation systems.
● Assist and provide training to other technicians and instructors in the operation of simulator systems.
● Provide cleaning and preventative maintenance for all simulator systems and ancillary equipment.
● Maintain readiness and order in the simulation spaces. Ensure spare equipment is on-hand to replace failed equipment and any needed supplies are in inventory.