Position

Electronics Technician II, Service Desk Technician
Posting
July 2025
Start Date
ASAP
Division
Technology & Library Services
Union Affiliation
AFSCME
Position Number
FY26-02
Application Deadline
Open until filled
Supervision Received
Reports to the Service Desk Supervisor
Supervision Exercised
None

General Responsibilities

  • Provides Service Desk support services including laptop and desktop support, software support, system and network access, and equipment loaning.
  • Coordinates tasks associated with campus applications, including Blackboard, Google Workspace, Microsoft Office suite, websites and library systems.
  • Triages Service Desk tickets to ensure tickets are appropriately assigned.
  • Performs post-resolution follow-ups to tickets to ensure positive customer satisfaction.
  • Conducts analyses and reports of tickets with emphasis on identifying and documenting solutions to reduce future incidents and to improve problem resolution time.
  • Generates and maintains documentation pertaining to best practices, policies and procedures for campus computing and online services support.
  • Participates in other projects, as assigned.
     

Qualifications and Requirements

  • Associate degree or equivalent technical certifications.
  • Technical support experience with educational online systems such as Blackboard, Google Workspace, and Microsoft Office suite.
  • The ability to provide excellent customer service to a community with diverse technical backgrounds.
  • Excellent administrative, organizational, and interpersonal skills.
  • The ability to function effectively in a fast-paced work environment.
  • Excellent troubleshooting skills.

Preferred Qualifications

  • Bachelor’s degree.
  • At least two (2) years of experience in higher education Service Desk support services
  • Knowledge and understanding of the Academy's mission.
     

Salary

AFSCME Grade 16, Step 1 $56,700.80 ($2,180.80 bi-weekly)

How to Apply

Please submit the following documents: cover letter, resume, MMA application, and contact information of three (3) professional references. These forms are located on the employment opportunities under Human Resources on the MMA website: www.maritime.edu. Application materials may be saved, attached, and sent electronically to hr@maritime.edu. Alternatively, submit application materials by USPS to: Human Resources Department, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Finalist must complete a background check and pre-employment drug testing.

Massachusetts Maritime Academy is an Equal Opportunity Employer.