Position

Electronics Technician II, Service Desk Technician
Posting
July 2025
Start Date
As soon as possible
Division
Technology & Library Services
Union Affiliation
AFSCME
Position Number
FY26-02
Application Deadline
First application review 31 July 2025, open until filled
Supervision Received
Reports to the Service Desk Supervisor
Supervision Exercised
None

General Responsibilities

Responsibilities:

  • Provides Service Desk support services including laptop and desktop support, software support, system and network access, and equipment loaning.
  • Coordinates tasks associated with campus applications, including Blackboard, Google Workspace, Microsoft Office suite, websites and library systems.
  • Triages Service Desk tickets to ensure tickets are appropriately assigned.
  • Performs post-resolution follow-ups to tickets to ensure positive customer satisfaction.
  • Conducts analyses and reports of tickets with emphasis on identifying and documenting solutions to reduce future incidents and to improve problem resolution time.
  • Generates and maintains documentation pertaining to best practices, policies and procedures for campus computing and online services support.
  • Participates in other projects, as assigned.

Qualifications and Requirements

Qualifications:

  • Associate degree or equivalent technical certifications.
  • Technical support experience with educational online systems such as Blackboard, Google Workspace, and Microsoft Office suite.
  • The ability to provide excellent customer service to a community with diverse technical backgrounds.
  • Excellent administrative, organizational, and interpersonal skills.
  • The ability to function effectively in a fast-paced work environment.
  • Excellent troubleshooting skills.

Preferred Qualifications

Preferred Qualifications:

  • Bachelor’s degree.
  • At least two (2) years of experience in higher education Service Desk support services
  • Knowledge and understanding of the Academy's mission.

Salary

AFSCME Grade 16, Step 1 $56,700.80 ($2,180.80 bi-weekly)

How to Apply

To Apply: Please submit the following documents: cover letter, resume, MMA application, Affirmative Action form, and contact information of three (3) professional references. These forms are located on the employment opportunities under Human Resources on the MMA website: www.maritime.edu. Application materials may be saved, attached, and sent electronically to hr@maritime.edu. Alternatively, submit application materials by USPS to: Human Resources Department, Massachusetts Maritime Academy, 101 Academy Drive, Buzzards Bay, MA 02532. Finalist must complete a background check and pre-employment drug testing.

Massachusetts Maritime Academy is an Equal Opportunity Employer.